1 of 1 Permanent Problem Management Jobs in Portsmouth

require regular travel and good use of communications technologies to maintain contact with team members and Customers. MAIN ACTIVITIES AND TASKS To respond to requests for work from the Management Team to investigate and resolve reported incidents and test activities. Undertake scheduled routine maintenance and test activities, upgrades and changes to the deployed Systems where necessary. Provide comprehensive failure … including electrical configuration, diagnostics and rectification. Operating system installation, configuration diagnostics and rectification. Application installation, configuration, diagnostics and rectification. Adherence to ITIL process, including (but not limited to); change management, incident management, problem management. Liaison with other elements of the Service delivery, project management and the Customer to ensure effective Customer focused resolution of incidents and … QUALIFICATIONS Experience in commissioning, diagnosing and maintaining IT Systems and associated outdoor hardware. Broad knowledge of technology solutions, hardware and networks, including MS Server products Must be a confident problem solver. A strong demonstrable sense of H&S awareness is essential. Ability to build relationships quickly with Customers and other Stakeholders. Team player capable of working from own initiative More ❯