6 of 6 Permanent SLA Jobs in Portsmouth

line teams as needed Conduct initial incident triage using troubleshooting skills and the Knowledge Base Manage and update tickets within required timescales to meet SLA targets Monitor system announcements, outages, and procedural updates to maintain service continuity Follow shift patterns, including designated break times, and adhere to absence/holiday More ❯

and/or 11, in addition to Azure, Intune and building/provisioning laptops etc.. Experience responding to service tickets and responding within SLA's Confident communication skills, both with end Users and third-party suppliers. Clean and current UK driving license and willingness to use company vehicle to travel More ❯

environments, handling tickets, and ensuring systems are maintained and running optimally. Key Responsibilities: Take ownership of customer support tickets, following internal processes and ensuring SLA adherence Troubleshoot issues independently or collaboratively, escalating where necessary Monitor infrastructure performance and proactively address any issues Support installation, configuration, and upgrades of operating systems More ❯

triaging and resolving faults, supporting senior engineers with project implementation, and continually improving network performance. Key Responsibilities Manage and resolve customer support tickets, ensuring SLA targets are met Deliver excellent customer service through clear and effective communication Monitor, identify, and troubleshoot network infrastructure issues Support data centre operations, including hardware More ❯

solving, offering a chance to shape network strategies in a growing organisation. Key Responsibilities: Network Support & Troubleshooting: Monitor, triage, and resolve network faults, ensuring SLA compliance. Proactively identify and implement performance improvements. Infrastructure Design & Implementation: Architect and deploy network solutions for projects, adhering to best practices. Collaborate with teams to More ❯

Ensuring adherence to Information Security Management, ISO 27001, and UK legal standards, especially Nations Infrastructure (CNI) Manage recording and monitoring of Service Level Agreements(SLA) for all incidents/issues/changes in conjunction with the Services IT Head and NOC/SOC. Provide first-line technical support when required … purchase requisitions and ensure the purchase orders arrive from the supplier. Coordinate & ensure that the goods are deployed as planned. Key job requirements: Ensuring SLA-based problem resolution for priority incident-related data services for NOC & SOC in the UK. Timely (as planned) support enhancement & establishment of IT Infrastructure/ More ❯