3 of 3 Permanent SLA Jobs in Portsmouth

team (ILS, Training, application onboarding) to ensure continuous service delivery and development and a seamless customer experience Service Reporting Produce monthly reporting packs covering SLA performance, KPIs, backlog, trends, and risks Develop and maintain dashboards in relevant Service Management toolsets Support audit evidence gathering and compliance checks as required Continuous ...

systems and monitoring and management tools. Ability to communicate effectively and build relationships to understand client requirements. Ability to deliver against deadlines and agreed SLA targets. Ability to take ownership of an issue or task and see it through to completion. Any offer of employment is subject to satisfactory BPSS ...

problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA's. Key Responsibilities: o Plan and execute in depth technical activity.o Influencing the direction of activities/plans and providing technical insight and guidance … monitoring and management tools. o Ability to communicate effectively and build relationships to understand client requirements.o Ability to deliver against deadlines and agreed SLA targets.o Ability to take ownership of an issue or task and see it through to completion. Set yourself apart:o ITIL qualification desirable.o Full clean driving ...