3 of 3 Permanent Service Management Jobs in Portsmouth

network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities: o Plan … network support cases to enable fast resolution that exceeds our customers’ expectations. o Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes. o Using the central document repository, to ensure knowledge sharing across the team and enable best practice. ...

employees to succeed and realize their true IT potential. The Enterprise Support Specialist (EMEA) collaborates with business and IT experts to ensure effective technology service delivery. This individual will establish a rapport and build trust with stakeholders over time by delivering high-quality service outcomes. The Enterprise Support … Specialist (EMEA) must also understand and work within the guidelines of ITIL practices to deliver technology service, and agile techniques to deliver continuous improvement. ISC2 supports several security frameworks globally, this person must be familiar with security best practices that affect application configuration, change management and procurement. This ...

impact? Provide hands-on technical guidance and operational leadership to the UK and EU cloud platforms and infrastructure teams to ensure smooth and reliable service delivery. Manage a team of cloud engineers, NOC engineers, and information security engineers within the EMEA region, promoting teamwork, professional development, and strong individual … senior management. Have you got what it takes? 6–8 years of progressive experience in cloud operations or infrastructure support, including people management or team lead responsibilities. Experience managing teams of 5–15 employees across infrastructure and support functions. Working technical knowledge of cloud platforms (Azure, AWS); relevant certifications ...