Portsmouth, Hampshire, South East, United Kingdom Hybrid / WFH Options
Sopra Steria Limited
of escalation and support for complex issues, while coaching others through troubleshooting processes. Maintain and manage client network infrastructure (including but not limited to Cisco Routing, Switching, Security, SDN, UnifiedCommunications and Wireless technologies). Identify and explore opportunities for enhancing efficiency, leveraging orchestration technologies to streamline and automate. Lead 'Root Cause Analysis' investigations into network faults, security … Current CCNP accreditation or preparedness to gain a CCNP accreditation. AWS, Azure and OCI networking skills. Working knowledge of Cisco Wireless networking applications and devices. Working knowledge of Cisco Unified Communication platforms and devices. Cisco security technologies including ISE and ASA Cisco VPN. Network management platform knowledge (Catalyst Center/Solar Winds/Nagios/Nexus Dashboard). Experience More ❯
of escalation and support for complex issues, while coaching others through troubleshooting processes. Maintain and manage client network infrastructure (including but not limited to Cisco Routing, Switching, Security, SDN, UnifiedCommunications and Wireless technologies). Identify and explore opportunities for enhancing efficiency, leveraging orchestration technologies to streamline and automate. Lead 'Root Cause Analysis' investigations into network faults, security … Current CCNP accreditation or preparedness to gain a CCNP accreditation. AWS, Azure and OCI networking skills. Working knowledge of Cisco Wireless networking applications and devices. Working knowledge of Cisco Unified Communication platforms and devices. Cisco security technologies including ISE and ASA Cisco VPN. Network management platform knowledge (Catalyst Center/Solar Winds/Nagios/Nexus Dashboard). Experience More ❯
customer satisfaction and retention. Identify and maximise upsell and cross-sell opportunities for telecoms solutions, including: VoIP phone systems High-speed business broadband Mobile contracts and SIM-only plans Unifiedcommunications tools Cloud-based solutions Provide consultative advice, tailoring packages to each client’s needs. Collaborate with internal teams to ensure seamless service delivery. Maintain accurate records of More ❯
