2 of 2 Permanent Customer Engagement Jobs in Preston

Role Overview This role sits within our Project Delivery Team and plays a pivotal part in shaping the customer experience at Netcentrix. As a Technical Solutions Consultant, you will be central to our audit and pre-sales function, whilst also providing hands-on delivery and expert consultancy across a wide range of projects. You’ll be customer-facing … with the opportunity to move to a permanent role, in line with business growth. Key Responsibilities Act as a trusted advisor to customers, auditing IT environments and building strong customer relationships to develop a deep understanding of their IT landscape. Deliver document solutions and professional recommendations aligned to the customers business needs and the Netcentrix product portfolio. Identify, scope … Azure, and Cyber Security technologies. Support the project delivery team to ensure projects are implemented on time, within budget, and to quality standards. Provide technical consultancy and maintain strong customer engagement throughout the project lifecycle. Stay up to date with emerging technologies and industry best practices to provide thought leadership. What We Offer A chance to work on More ❯

and taking control of situations to drive home technical solutions whilst putting our customers needs first. The role is expected to be mainly based in Preston. Due to the customer requirements successful applicants must be eligible for high level UK Security clearance. The Roles Primary Responsibilities: Provide Third-Line Technical Support for incident escalations & problem record progression. Point of … and root cause analysis. Pro-active approach towards defect management resolutions as part of technical assurance activities. Confidence in working with internal and cross capability teams alongside account and customer engagement. Maintain a high degree of customer service for all support queries and adhere to all service management principles Essential Skills & Experience: Proven experience within a Third Line More ❯