2 of 2 Permanent Problem Management Jobs in Preston

expanded use across BAE Systems Manages and challenges where appropriate internal and external suppliers to achieve agreed service levels and quality standards. Demonstrating advanced problem-solving capability, working with developers to perform problem management, incident management in relation to Microservices related issues Monitor and maintain Microservices … adhere to the BAE Systems relevant IT Policy, Operational and Governance framework Your skills and experiences: Essential: Data Engineering experience & knowledge in relation to problem solving data related issues. Experience in using JavaScript or TypeScript, HTML and CSS & other Microservices applications. Good knowledge and understanding of MSSQL/SQL More ❯

for diagnosing, troubleshooting, and resolving complex issues related to infrastructure, networking, servers, and business-critical applications. This position requires in-depth technical expertise, strong problem-solving skills, and a collaborative approach, ensuring efficient and effective IT solutions for clients. Key Responsibilities: Technical Support & Troubleshooting Manage and resolve tickets from … V), and cloud platforms. Provide both remote and on-site troubleshooting. Support and implement network infrastructure changes, including routers, switches, firewalls, and VPNs. Incident & Problem Management Own and manage complex incidents from initial diagnosis to full resolution. Follow ITIL-aligned processes for escalation and management of incidents. … infrastructure projects, such as server upgrades, cloud migrations, and network improvements. Support the on boarding of new clients, including hardware and software configuration. Client Management & Communication Maintain clear and professional communication with clients regarding ticket progress and resolutions. Ensure a high standard of customer satisfaction through quality service delivery. More ❯