2 of 2 Permanent SLA Jobs in Preston

peer reviews Partner with business stakeholders to transition solutions into business-as-usual operations, including providing standard operating procedures and responding to incidents within SLA timelines Demonstrate understanding of release and deployment processes, including version control; mentor junior developers to enhance their skills in line with development standards Lead development ...

support to end users, handling escalated tickets from 1st Line and resolving issues across a broad Microsoft and virtualisation stack. You'll work to SLA targets, maintain accurate ticket documentation and escalate complex issues to the 3rd Line team where required. Key Responsibilities: Provide 2nd Line support, handling escalations from … Assist with networking troubleshooting TCP/IP, DNS, DHCP and routing Maintain clear and accurate ticket documentation with timely client updates Contribute to SLA targets and quality standards within a busy service desk Escalate complex or high-priority issues to 3rd Line engineers as needed Essential Skills & Experience Previous experience ...