Service Management Senior Specialist
- Location
- Reading, England, United Kingdom
communicate performance, risks, and improvement actions to stakeholders. Run regular service reviews with key business areas and internal technical teams; translate needs into actionable backlog and priorities. Coordinate change and release activity with relevant teams to minimise disruption and improve service stability. Develop and maintain service documentation, runbooks, support … security, compliance, and governance requirements. Stakeholder & supplier management Build strong relationships with business stakeholders, act as a trusted point of contact for service performance, prioritisation, and issue resolution. Manage third‐party services partners, including service reviews, escalations, contract/SLA adherence, and improvement plans. Own and maintain an effective ...