2 of 2 Permanent Case Management Jobs in Reading

investigate & solve problems largely unaided - through documentation, remote assistance and bench testing. Liaise with manufacturer/supplier if escalation is required. Ticket/Case Management Management of open support cases, tracking time against activities All team members are expected to actively manage outstanding tickets and ensure that … technical knowledge and commercial experience of supporting: VoIP & Unified Communications IP PBX - Appliance/Software/Cloud Enterprise/(Multi-cell) DECT IP Phone Management/Provisioning Good technical knowledge and commercial experience of supporting: DSL and WAN routers Network switches and VLANs Firewalls and associated VPN technologies. Working ...

Support achievement of required Automotive Safety Integrity Levels (ASIL). Software Safety & Validation Capture, review, and manage functional safety requirements within the Technical Requirements Management (TRM) system. Support the definition and implementation of functional updates for new software requirements. Conduct independent reviews of software solutions and Technical Software Requirements … related to the Propulsion Torque Monitoring System, ensuring torque output monitoring and validation. Address hazards related to torque anomalies to ensure system safety. Requirements Management & Traceability Generate, analyse, and cascade safety requirements at both system and software levels. Establish and maintain requirements traceability matrices across the development lifecycle. Risk ...