3 of 3 Permanent Case Management Jobs in Reading

the fundamentals and be able to investigate & solve problems largely unaided - through documentation, remote assistance and bench testing. Liaise with manufacturer/supplier if escalation is required. Ticket/Case Management Management of open support cases, tracking time against activities All team members are expected to actively manage outstanding tickets and ensure that analysis & time tracking data … a solid networking background. Strong technical knowledge and commercial experience of supporting: VoIP & Unified Communications IP PBX - Appliance/Software/Cloud Enterprise/(Multi-cell) DECT IP Phone Management/Provisioning Good technical knowledge and commercial experience of supporting: DSL and WAN routers Network switches and VLANs Firewalls and associated VPN technologies. Working technical knowledge of current VoIP … to confidently present webinars, training courses and seminar presentations. Ability to conduct research into telecommunications issues and products. Ability to communicate with all levels of the business Excellent time management, particularly the ability to effectively prioritise and execute tasks in line with business objectives Must be free to work in the UK with no restrictions of Visas and work More ❯

Configuration, Customization, standard workflows, dashboards, forms, and views is a must. A detailed knowledge and understanding of all CE functional areas including Sales, Marketing, Customer Service and Contact/Case Management. Knowledge and experience of Azure Dev Ops. Adept at leading requirement gathering workshops. Excellent presentation and demonstration skills. Business process mapping, modelling and documentation knowledge. Good understanding of More ❯

position is suited to an already successful consultant who wants to be part of a company that is leading the way with its innovative technology within the Enterprise Content Management, AI and Adaptive Case Management collaborative arena. As an International IT Consultant within our professional services team based in Kingsclere, Newbury, your main focus will be to … requirements and environment -Design end-to-end solutions to meet the customer needs using Papyrus platform products -Presentation of the Papyrus system to technical and managerial audiences -Perform project management duties Your profile: -Minimum 5 years of IT software project-based experience, working in IT organisations -Experience of Cloud, UNIX, Windows environments -Good knowledge of an object orientated programming More ❯