IT Operations & 3rd party Support Analyst
- Hiring Organisation
- KYOCERA Document Solutions UK
- Location
- Reading, England, United Kingdom
high‐pressure scenarios. Highly organised with the ability to prioritise and manage workload effectively. Experience coordinating third‐party vendors or subcontractors (advantageous). Good working knowledge of ITIL (Incident, Request, Problem, Change). Experience with ticketing tools (e.g., Autotask, ServiceNow, or similar). Solid technical understanding of PCs, Microsoft … break fix workflows (beneficial). Ability to analyse operational data and spot trends or improvements. Key Competencies Committed to delivering exceptional customer service. Highly collaborative, working effectively across multiple teams and partners. A reliable point of coordination with strong accountability and ownership. Proactive, solutions‐focused, and able ...