L2 IT Infrastructure & Managed Services Engineer
- Hiring Organisation
- RMSI
- Location
- Reading, Berkshire, UK
- Employment Type
- Full-time
Incident Management Manage incidents, service requests, and changes in ITSM tools (ServiceNow, ManageEngine). Prepare RCA for recurring issues and propose preventive actions. Required Skills & Competencies Technical Skills Strong knowledge of Windows/Linux server administration. Good understanding of networking fundamentals (CCNA-level). Experience with virtualization … cloud environments. Familiarity with IT security tools and policies. Solid troubleshooting skills following ITIL practices. Soft Skills Strong communication and documentation skills. Ability to handle pressure and manage multiple priorities. Customer-oriented mindset with proactive approach. Team player with willingness to learn new technologies. ...