4 of 4 Permanent ITSM Jobs in Reading

Title: Solution Architect - ITSM implementation experience on Helix Location: Reading, UK- 3 days onsite Job Type: Permanent/Fixed Term Job Summary: We are seeking an experienced Communications Architect with strong expertise in Telecom Assurance and ITSM platforms such as Helix and Remedy. The ideal candidate will have a proven … track record of designing and defining ITSM transformation architectures and possess deep knowledge of Telecom OSS architecture and design. This role requires a strategic thinker who can create scalable, future-ready architectures aligned with organizational and telecom operational needs. Key Responsibilities Define and design strategy & roadmap for ITSM transformation programmes ...

integrity, seamless integration with external systems, and alignment with business objectives. This role combines solution architecture, technical leadership, and project governance to deliver complex ITSM solutions on time and within budget. Your responsibilities: Define and validate BMC Helix architecture (ITSM Suite, Digital Workplace, CMDB, Smart IT). Design scalable, secure … stakeholder communication, and escalation management. Validate solution performance through E2E testing, UAT, and go-live readiness. Implement monitoring and health checks for CMDB and ITSM modules. Identify opportunities for automation and process optimization. Your Profile Essential skills/knowledge/experience: (Up to 10, Avoid repetition) 5+ years ...

IT Services MSP ITSM - Business Development Representative Location: Reading, Berkshire (Office-based) Type: Permanent Salary: £26,000 £30,000 basic OTE: +£6,000 per year Start Date: ASAP An exciting opportunity has arisen with a growing, global organisation specialising in business innovation and business change. If you have experience ...

IT Services MSP ITSM - Business Development Representative Location: Reading, Berkshire (Office-based) Type: Permanent Salary: £26,000 £30,000 basic OTE: +£6,000 per year Start Date: ASAP An exciting opportunity has arisen with a growing, global organisation specialising in business innovation and business change click apply for full ...