3 of 3 Permanent ITSM Jobs in Reading

across different SDLC phases including design, development, and solution delivery • 5+ years of hands-on experience implementing and architecting BMC Helix/BMC Remedy ITSM solutions including Incident, Problem, Change, Request, Knowledge, CMDB, and Discovery • Strong prior experience as a BMC Helix Technical Lead/Solution Architect, preferably supporting Tier ...

Configure and administer Mobile Device Management tools (e.g., Intune) Proactively identify issues using monitoring and event management tools Maintain accurate and detailed updates in ITSM systems and internal records Deliver 1st and 2nd line support for mobile devices, escalating where necessary Provide in-person support to senior engineers and stakeholders ...

User Computing). Proven ability to manage SLAs/KPIs and lead structured service reviews. ITIL Foundation certification (or equivalent) desirable, with practical ITSM knowledge. Excellent communication, negotiation, and conflict resolution skills. Analytical mindset with the ability to turn data into actionable insights. Highly organised, able to balance priorities ...