2 of 2 Permanent Incident Management Jobs in Reading

Incident Management Lead - Reading, Berkshire, RG1 8DB Contract: PermanentSalary: Competitive salary up to £63,000 depending on experience. As an Incident Management Lead , you will be responsible for ensuring the effective delivery and continual improvement of the Incident Management process across a 24/7 operational environment. You will play a pivotal role in … managing the end-to-end lifecycle of incidents, minimising business impact, and ensuring service continuity across all Thames Water business areas. This role requires excellent service management expertise, strong communication and stakeholder management skills, and the ability to operate effectively within a multi-vendor, offshore-supported environment. What you’ll be doing as an Incident Management … the central point of contact for all major and business-critical incidents (P1 & P2), ensuring rapid response, clear communications, and timely resolution. Support the delivery and governance of the Incident Management process, priority matrix, policies, procedures, and associated guidance. Work on a 24/7 rota to manage major incidents and escalations, including out-of-hours incident More ❯

play a pivotal role in managing and optimising our technology environments across the development lifecycle. In this role, you will be responsible for overseeing the strategy, governance, and operational management of all our environments. You will work closely with Engineering Managers, Delivery Leads, Product Teams, and our partners to ensure environments are fit for purpose, secure, scalable, and aligned … across domains to support a clear route to live, working with our partners to deliver a consistent model across technology. Process Improvement: Continuously identify and implement improvements to environment management processes, tools, and documentation. Making our complex environment landscape simple to manage, control, and optimise. Environment Cost Optimisation: Monitor, forecast, and manage environment related costs across all stages of … lifecycle. Align environment provisioning and scheduling with demand to ensure efficient resource utilisation, reduce waste, and support cost effective scaling across ERP, digital, and cloud native platforms. Security, vulnerability management, and compliance: Responsible for ensuring robust security practices across all environments, including proactive identification and remediation of vulnerabilities. Maintaining compliance to industry and audit requirements. Incident Management More ❯