5 of 5 Permanent Incident Management Jobs in Reading

Company description: ClearCourse Job description: Technical Support Lead (Payments/API/Incident Management) Location: Reading Competitive salary + benefits ClearAccept is expanding, and were hiring a Technical Support Lead to take ownership of technical incidents, escalations and support processes for our cloud-native payments platform used … Investigate issues using Datadog, Postman, SQL, MongoDB Analyse API logs, JSON payloads and system behaviour Support merchant onboarding, transaction flows & payouts Build and improve incident processes, SLAs and playbooks Identify recurring issues and drive root-cause fixes What Youll Bring Strong experience in Technical Support or Incident Management ...

Engineer/Systems Engineer you will work closely with colleagues and suppliers to resolve complex issues, deliver technical improvements, and contribute to on-call, incident management and project work, using technologies such as virtualisation, Azure, Microsoft 365 and networking. The Senior Infrastructure Engineer/Systems Engineer will play … role in supporting automation, configuration management, business continuity and disaster recovery, while contributing to service improvements that enhance stability and user experience. DUTIES Your duties as the Senior Infrastructure Engineer/Systems Engineer include: Providing Technical Leadership: Ensuring core infrastructure is operationally fit for purpose Troubleshooting & Performance Analysis: Identifying ...

customer requirements, influence feature roadmaps, and ensure high-impact issues are prioritized and resolved. Operational Support: Participate in production launches and apply industry-leading incident management practices to maintain reliability and uptime. Continuous Improvement: Drive architectural reviews, discovery sessions, and operational governance to ensure customer environments remain secure … deployment models. Hands-on experience with Oracle Cloud Infrastructure (OCI) or comparable cloud platforms (AWS, Azure, GCP). Soft Skills: Excellent communication and stakeholder management skills; ability to engage confidently with senior technical and business leaders. Education: Bachelor's or Master's degree in Computer Science, Engineering ...

physical and cloud environments, managing everything from servers and networks to storage and endpoint solutions. You’ll lead on project workstreams, contribute to critical incident management, and be a go-to expert for more complex technical challenges. Your insight and experience will help shape the way we deliver … have hands-on experience managing cloud and hybrid systems, networks, storage and virtualised platforms, alongside solid knowledge of Microsoft 365, Azure, and endpoint management tools such as Intune. If you're passionate about technology, thrive in collaborative environments and enjoy seeing the tangible impact of your work, this ...

Excellence Establish fit-for-purpose Platform engineering, observability principles and implementation Drive zero downtime principles and mechanisms in releases and adherence of SLAs for incident management Cross-Functional Collaboration Work closely with product managers, designers, and other stakeholders. Communicate technical constraints, trade-offs, and opportunities in business terms. … Analysis, and technical negotiations with customers. Ability to build and improve CI/CD pipelines to ensure rapid and reliable software delivery. People & Stakeholder Management Ability to mentor and coach engineers to reach their full potential. Ability to communicate, negotiate, and influence both business and engineering stakeholders, adapting communication ...