IT Support Analyst
- Hiring Organisation
- Gleeson Recruitment Group
- Location
- Reading, Berkshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Salary negotiable
Responsibilities Provide first-line technical support for bespoke software, Microsoft Windows 11, Microsoft 365 and Microsoft Teams Support end users on a bespoke network management platform (full system training provided) Diagnose and resolve basic hardware, software, and network issues Log, categorise, and prioritise incidents and service requests … access provisioning Skills & Experience Working knowledge of Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) Basic understanding of Azure Active Directory Ability to diagnose common network and Wi-Fi connectivity issues Strong communication and customer service skills Ability to follow structured troubleshooting processes and work under time pressure 6-12 months ...