2 of 2 Permanent Service Design Jobs in Reading

towards delivering meaningful outcomes for customers, colleagues and regulators. At the heart of the role is creating a simpler, more consistent and customer-focused service through smarter digital channels, increased self-service, improved visibility and communication, and more effective ways of working. Own the transformation vision for Project … week Based in Reading What you should bring to the role Proven transformation leadership , delivering customer-focused programmes that improve processes, systems and overall service delivery. Strong Salesforce experience , with the ability to shape requirements, redesign processes and ensure solutions deliver real business and customer value. Experienced in regulated ...

Oversee domain-level data governance, ensuring compliance with data integrity, access, retention, and interoperability standards-especially across UK-US systems. Ensure robust governance across service design, testing, and transition, guaranteeing that digital services are fit for purpose and meet stakeholder expectations. Ensure domain delivery activities are integrated with … multiple business domains. Experience with structured delivery frameworks (e.g., portfolio management, architecture governance, agile/waterfall delivery models). Deep understanding of capability-led design and operating model transformation. Strong stakeholder engagement and relationship management skills across business and technical functions. Excellent communication and influencing abilities. Work hard ...