Supporter Care Executive
- Hiring Organisation
- Make-A-Wish UK
- Location
- Reading, Berkshire, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP Annual
first point of contact for a wide range of stakeholder groups (supporters, volunteers, wish families and the public) via phone, post, email, social media and shared inboxes Handle more complex enquiries and complaints, providing timely, professional and values-led responses, and escalating where needed Provide engaging and personalised … with a focus on surprise and delight, or pass to the relevant team to acknowledge where appropriate Monitor and respond to incoming queries on social media channels, resolving or signposting in line with agreed timescales and tone of voice Income processing and data management Process and code ...