Contact Channel CX Lead
- Hiring Organisation
- Pertemps Thames Water
- Location
- Reading, Berkshire, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP 62,650 - 70,000 Annual
emerging technologies, ensuring readiness for transformation and innovation. Collaboration Facilitation: Facilitate collaboration across traditionally siloed teams and processes, building unified and effective customer journeys. Stakeholder Engagement: Engage stakeholders effectively and provide leadership in driving cross-functional projects and continuous improvement initiatives. Base location: Hybrid/Reading (minimum … bridge traditionally siloed teams and processes to foster integrated customer experiences. Familiarity with communications technology platforms such as SAP, Salesforce, Adobe, and AWS. Excellent stakeholder engagement and leadership skills. Deep knowledge of multi-channel customer journeys and channel best practice. Experience in service design, journey mapping, and customer ...