2 of 2 Permanent Technical Team Leader Jobs in Reading

operations, service delivery, and project execution, while also acting as the go-to escalation point for more complex issues. Youll be balancing technical know-how with people leadership and process improvement, making sure customers receive a reliable, secure, and scalable service. Key Responsibilities Operational & Service Management Take ownership … delivery of IT services, ensuring SLAs and KPIs are consistently met Act as the senior escalation point for both operational and technical issues Keep processes, documentation, and standards up to date and continuously improving Oversee incident, problem, and change management Ensure customer environments are stable, secure, and aligned ...

Our client is a well-established Managed Service Provider, CRM, and Software Development business, and theyre looking for an experienced IT Operations Manager to take the lead on service delivery, performance, and continuous improvement across ...