9 of 9 Permanent Customer Experience Jobs in Redditch

delivering exceptional service - using your expertise to solve problems, guide customers and help keep the nation moving with confidence. About the role As CX insights Manager, you will be the driving force behind the development and delivery of analytics & insight that transform the customer experience. In this dynamic, data … dynamic dashboards and reports to track insights, measure progress, and keep stakeholders informed and motivated. Collaborate cross-functionally to design and implement the Group CX Strategy, aligning marketing, operations, product, and support teams on customer experience goals. Partner with the Halfords Customer Insight team to combine quantitative ...

Halfords is seeking a CX insights Manager to drive analytics and customer insight delivery that shapes the customer experience. You will collect, analyse, and interpret customer data, creating actionable intelligence and dashboards to empower decisions across marketing, operations, product and support teams. You will champion prioritising what … matters to customers, partner with the Group CX team, and use tools like NPS, CSAT, and social feedback to influence strategic directions. #J-18808-Ljbffr ...

looking for a strategic, business-driven CRM AI Enablement Manager to lead the identification, prioritization, and scaling of AI capabilities across CRM processes, customer journeys, and commercial operations. This role acts as a key bridge between Business, CRM Portfolio, CRM IT, Data & Analytics, and Enterprise AI teams, ensuring … into CRM processes. Responsibilities Define and drive the CRM AI roadmap aligned with business priorities and CRM strategy. Identify high-impact use cases across customer journeys and commercial processes. Assess emerging AI capabilities and market trends relevant to CRM. Recommend investment priorities to maximize business transformation. AI Opportunity Identification ...

services online, ensuring every line is live with accurate content, imagery, copy and attribution. The role also plays a key part in optimising the customer journey, driving improvements in bookings, conversion, attachment rates and availability, while ensuring customers receive clear, relevant help and advice content that supports informed purchasing … decisions and delivers an excellent customer experience. Key responsibilities Own the digital merchandising strategy across Services (Tyres, Repairs and Service/MOT), driving online sales, bookings and commercial performance across Halfords and National websites to support ambitious growth targets. Manage and optimise the online proposition, ensuring product and service ...

turning point. We're modernising our foundations, sharpening our delivery, and ensuring every technology decision is connected to real commercial and customer outcomes. We're looking for people who act as trusted advisors to the business, take end-to-end accountability for outcomes, and can balance pace with long … play a pivotal role in helping Halfords make smarter, data-driven decisions across the business. Working on a broad range of initiatives spanning customer experience, pricing, personalisation, and operational performance, you'll use advanced analytics and machine learning to solve real business problems and deliver measurable commercial value. ...

turning point. We’re modernising our foundations, sharpening our delivery, and ensuring every technology decision is connected to real commercial and customer outcomes. We're looking for people who act as trusted advisors to the business, take end-to-end accountability for outcomes, and can balance pace with long … data science, you'll build the frameworks, pipelines, and services that enable machine learning models to be deployed, monitored, scaled, and embedded within customer and operational experiences. You'll work closely with Data Scientists to understand the problems they're solving and the models they're developing, helping transform ...

Data Scientist to join its Data & Analytics team in Redditch. You’ll build and deploy machine learning models that drive pricing, personalization and customer experience, delivering measurable business value. You’ll work end-to-end from data exploration and feature engineering to model development and deployment, using Python ...

Halfords is seeking a Data Scientist to join the Data & Analytics team and drive data-driven decisions across customer experience, pricing, personalisation, and operations. You will build and deploy predictive models, work with large datasets using Python, PySpark, SQL, and Azure Databricks, and clearly communicate findings to stakeholders. ...

Services (Tyres, Repair and Service/MOT) and own merchandising, range management, and content accuracy across Halfords and National websites. You will optimise the customer journey, improve bookings and conversion, and ensure clear help content that supports informed purchasing decisions and excellent customer experience. #J-18808-Ljbffr ...