5 of 5 Permanent Root Cause Analysis Jobs in Redhill

opportunities to improve reliability, efficiency and customer outcomes. Develop structured improvement roadmaps aligned with contractual objectives, service strategy and wider business priorities. Facilitate workshops, root cause analysis and improvement sessions with operational and technical stakeholders. Develop business cases and improvement proposals, clearly defining objectives, costs, risks, dependencies … ITIL Continual Improvement practices and service management principles . Experience working across service management, operational support, engineering and architecture teams . Experience facilitating workshops, root cause analysis and stakeholder engagement activities. Strong analytical and problem-solving capability. Experience analysing service performance metrics, operational data and service reporting ...

validators, kiosks, and associated platforms , coordinating rapid resolution with engineering and field teams. Drive operational excellence across: Incident management Ticket prioritisation and queue management Root cause analysis (RCA) Service performance and uptime Work closely with field engineers, maintenance teams, and operational stakeholders to ensure effective resolution … engineering, and operations. Support capacity planning, resource forecasting, and service readiness , ensuring resilience across peak operational periods. Produce regular performance reporting including dashboards, trend analysis, and improvement roadmaps . What We're Looking For Essential Experience Proven experience managing customer-facing technology in operational environments , such as: Ticketing/ ...

with adjacent infrastructure teams. Incident, problem and service restoration: Act as a senior technical escalation point for complex Wintel incidents, performing triage, service restoration, root cause analysis and follow-up problem management activities in line with ITIL practices. Operational procedures and runbooks: Review, improve and create SOPs ...

Collaborate with engineering, testing, infrastructure, cybersecurity, service management, and delivery teams to ensure solutions are implemented in accordance with approved designs. Support technical investigations, root cause analysis, and solution development for complex operational and delivery challenges. Identify and manage technical risks, assumptions, constraints, dependencies, and architectural issues ...

that you're operating comfortably at senior 3rd Line level and can take ownership when problems become complex. You'll need strong troubleshooting and root-cause analysis skills, experience handling technical escalations and major incidents, and the judgement to know when to investigate further and when ...