IT Problem Manager
- Hiring Organisation
- Surrey County Council
- Location
- Reigate, Surrey, United Kingdom
- Employment Type
- Permanent
- Salary
- £55486 - £60898/annum
tangible impact on customer experience and organisational performance. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Significant experience managing and developing Problem Management processes within a complex IT environment. ITIL Foundation certification (or equivalent knowledge … Cause Analysis (RCA) investigations and driving permanent service improvements. Experience working collaboratively with technical teams, suppliers and stakeholders to resolve complex service issues. Strong analytical skills, with the ability to interpret service data, identify trends and implement preventative actions. Excellent communication and stakeholder management skills, with ...