4 of 4 Permanent Customer Experience Jobs in Reigate

by the Best Companies to work for awards. Be a key player in our Service Delivery Team As an individual you will be responsible for first line responses to customer service requests by telephone, email, web, and portal. Additionally, you will be responsible for: • Maintaining Customer Satisfaction • Maintaining allocated work pools ensuring all cases are worked according to … Hybrid working (3 days a week in the Reigate office) Other organisations may call this role Client Success Specialist, Customer Service Advisor, Customer Experience Agent or CX Advisor. The talents we are excited to see We are seeking a Customer Experience Specialist who is/has: • At least 5 GCSE Grades at ‘C' level or … above including Maths and English • Minimum 12 months previous employment in a customer service role • PC literate. IT Microsoft office proficient. Exposure to databases preferred • Methodical work ethic. Strong on conflict resolution. Strong problem-solving ability as well as excellent customer care skills • Ability to communicate at all levels with an excellent telephone manner • High level of personal More ❯

today and in the future. We are currently recruiting for a Lead Product Owner to take a lead on our product development activities and optimisation of end to end customer journeys across one of our core value streams. You will build, own and drive our product strategy as well as leading a high performing Product team. What you’ll … do: Build and own the product strategy and roadmap for our value stream, using customer-centric product techniques to identify and tackle product problems. Be an outstanding people leader who motivates and leads product squads to build brilliant customer experiences, drives innovation and upskill on agile mentality, practices and delivery. Lead our product discovery and collaborate very closely … with the Customer team on user research and customer testing to bring the voice of the customer into the Agile squads. Take accountability for the product backlog by creating, prioritising and clearly communicating initiatives, epics, user stories & acceptance criteria to deliver maximum value. Drive an approach to product development that is strongly data and insight driven, using More ❯

of our core value streams to focus on developing and implementing innovative digital technology. You will manage, lead and coach a team of technical experts who build software and customer experiences that continues to drive, shape and deliver our customer-centric, data driven and digital first strategy. What you'll do: Technical Lead for a squad, ensuring collaborative … Owners, Developers, QA’s, Architects and the wider business. Lead, manage and coach a team of engineers. You will lead from the front with expert hands-on software development experience and ensure high technical standards are met throughout the team. Collaborate with the Product Owner to ensure the squad has a clear mission, understands the wider tech strategy, healthy … technical expertise with the team and champion/drive tech change wider than your squad. What we’d love you to bring: A deep love of technology with a customer centric approach! A passion for people development; You will consider yourself a people motivator who has led a software development squad in an agile environment to deliver and achieve More ❯

Description We currently have a fantastic opportunity for a Senior Software Engineer to join our technology team! You will be our technical expert for a squad building software and customer experiences that are market leading and support our digital, data driven business. This is a great opportunity to work on industry leading products and become a pivotal part of … our future. We are looking for someone who has extensive backend development experience with Java and understands what its like to work in an ever changing, Agile environment. What you'll do: Key technical member of a high performing Claim's Agile squad accountable for shaping our products and customer journeys An expert developer, working with developers to … design and build customer facing systems using Java microservices and the latest cloud technologies Actively sharing technical expertise with the team both as a hands-on developer, coach and mentor. Improving the engineering practices in the squad including code quality, testing and CI/CD Working with SRE engineers to build distributed systems with a focus on high availability More ❯