3 of 3 Permanent ITSM Jobs in Renfrewshire

DevOps tooling ; or equivalent orchestration and automation expertise. Experience with monitoring, logging, RBAC, and Azure Policy . Agile delivery experience , including working in Sprints and Retrospectives . Familiarity with ITSM frameworks (incident, change, service request). Strong problem-solving and analytical skills . Excellent communication and organisational skills . What’s on offer: A competitive salary package with flexibility to More ❯

on ServiceNow capabilities, integrations, and module optimisation. Contribute to tooling strategy and future procurement decisions related to ServiceNow. Skills & Experience Strong hands-on experience with the ServiceNow platform , particularly ITSM and ITOM modules (IRM/SPM desirable). Experience configuring, administering, or implementing ServiceNow in an enterprise or multi-supplier environment. Solid understanding of ITIL processes, Agile delivery, and service More ❯

to AWS Connect. Design and deploy IVR/contact flows, Amazon Lex conversational bots, analytics tools, and agent support solutions. Integration & Ecosystem Development Architect seamless integrations with CRM and ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM tools, and identity management systems. Build API-driven architectures and real-time analytics pipelines leveraging AWS services such as Lambda, EventBridge, Kinesis More ❯