2 of 2 Permanent Network Monitoring Jobs in Renfrewshire

Network Manager - Global IT Infrastructure Glasgow (Hybrid - 3 days in office/2 days from home) Full-Time 37.5 hrs/week Flexibility required to support global teams Ready to take the lead in shaping the future of global network infrastructure? Excellent opportunity for a high achieving, forward … thinking Network Manager to join a global technology team at a pivotal moment of transformation. This newly created position offers the chance to lead a high-performing, globally distributed team of engineers and be at the forefront of our strategic SD-WAN project rollout. Reporting directly to the Global … Infrastructure Leader, you'll be both a technical authority and a people-focused leader, ensuring their network is robust, efficient, and future-ready. Your Role As Network Manager, you will: Drive strategic decisions and technical leadership for our global network infrastructure. Manage a talented team of More ❯

of our VoIP/Cloud and MS Teams calling platforms. Handle inbound calls from customers requiring technical support. Troubleshoot and resolve VoIP, SIP, and network-related issues remotely and on client sites If unable to resolve at first contact, triage the incident/request and escalate to our partners. … Investigate and monitor telecoms, Wi-Fi, and network issues, ensuring resolution within SLAs. Communicate clearly with end-users, colleagues, and management to resolve issues promptly and ensure customer satisfaction, updating all open cases with relevant information. Visit customer sites to diagnose and repair VoIP services as needed. Support internal … experience with VoIP technologies, SIP messaging, call flows, and packet capture analysis. Networking Skills: Strong understanding of IP networks, TCP/IP, and troubleshooting network-related issues. Customer Service: Demonstrated experience in a customer-facing role with excellent verbal and written communication skills. IP PBX Systems: Familiarity with IP More ❯