1 of 1 Permanent Product Owner Jobs in Renfrewshire

Product Owner – Customer Query Management Location: Glasgow About the Role: Albany Beck is seeking an experienced Product Owner to play a pivotal role in leading the design, development, and implementation of innovative tooling and technology solutions that enhance an efficient, customer-focused query management process. This is a consultancy role with a focus on driving measurable … improvements in speed, efficiency, and quality of query resolution. Key Responsibilities: Define and own the product strategy and roadmap for query management platforms. Work closely with technology, operations, and front-line teams to prioritize initiatives that deliver the highest business value. Maintain and refine product backlogs, user stories, and acceptance criteria, ensuring they reflect strategic priorities. Champion agile … measure success in terms of efficiency, speed, and quality. Partner with Change and Operations teams to provide seamless end-to-end solutions. Skills & Experience Required: Solid experience as a Product Owner, ideally within financial services or commercial banking. Strong understanding of customer service workflows and query handling processes. Proven ability to convert business challenges into actionable technical requirements. More ❯