Customer Service Manager
- Hiring Organisation
- Advanced Resource Managers
- Location
- Twickenham, England, United Kingdom
impacting incidents Enable achievement of maximum Customer Service satisfaction levels and SLA’s via measuring, tracking and reporting, including Continuous Service Improvement activity. Manage Change Requests through to successful delivery Accountable for the technical stability/functionality of the designated systems Organising and coordinating the service team Escalating operative … that all Service documentation\material is maintained and updated and relevant reporting. Skills and Experience Required: Strong Service Delivery, Helpdesk or Service Desk support management background within an enterprise environment. Strong experience within Change Management & Change requests Commercial/technical know-how in the service sector. ...