ServiceNow Analyst
- Location
- London Borough of Richmond upon Thames, England, United Kingdom
that meet business needs. Responsibilities Support the management of the ServiceNow product backlog. Gather and document business requirements. Write and refine user stories and acceptance criteria. Coordinate with stakeholders to understand business priorities. Assist with sprint planning, reviews, and backlog refinement. Monitor incidents, requests, and recurring issues … identify improvement opportunities. Help track service KPIs, SLAs, and user adoption. Support User Acceptance Testing (UAT) and release activities. Requirements Familiarity with ServiceNow. Good communication and stakeholder engagement skills. Strong organisational and analytical abilities. Basic understanding of Agile/Scrum. Interest in IT Service Management (ITSM ...