1 of 1 Permanent Service Management Jobs in Rochdale

Title: Service Desk Analyst Location: Rochdale, UK Division: Agilisys Managed Services Reports to: Service Desk Manager Are you ready to drive digital transformation and innovation within a dynamic organisation focused on delivering exceptional public services? Do you have a passion for helping clients harness the power of technology to solve complex challenges and improve experiences? Do you want … to have the opportunity to provide a quality technical first-line service to all customers, aiming to satisfactorily resolve 75% of incidents received? If so, we would love to hear from you ABOUT US Agilisys is at the forefront of digital transformation and innovation in the public services sector. With over two decades of experience, we have established ourselves … right technologies and services to design solutions that work. Passion: we are passionate about - and dedicated to - public services and improving people's lives. THE ROLE Key responsibilities The Service Desk Analyst is a vital role within Agilisys and this role will be responsible for the recording of all incidents, service requests and requests for change (RFCs) that More ❯