2 of 2 Permanent Technical Support Engineer Jobs in Rochdale

1. Technical support and case management Take ownership of first-line customer support cases from receipt through to resolution. Investigate and troubleshoot technical issues across smart metering devices, IoT connectivity and associated software platforms. Prioritise incidents, manage competing demands and work towards agreed service level agreement … targets. Coordinate escalations to second- and third-line technical specialists, engineering and product teams, maintaining responsibility for customer communication and case progress. Keep customers informed, manage expectations and ensure issues are followed through to a satisfactory conclusion. Identify recurring or escalated incidents and contribute to root-cause analysis ...

Diehl Stiftung & Co. is seeking a Technical Support Specialist in the United Kingdom to own first-line customer issues across smart metering, IoT, and related software. You will guide customers through configuration, deliver remote and onsite training, and collaborate with engineering and product teams to resolve cases ...