1 of 1 Permanent Service Management Jobs in Rugby

brands across multiple sectors. THE HEAD OF IT OPPORTUNITY: As Head of IT, you’ll lead a high-performing team, shape support strategy, and drive continuous improvement across multiple service areas. You’ll play a pivotal role in enhancing the customer experience and ensuring technology consistently delivers business value. RESPONSIBILITIES Develop delivery strategy that aligns with business goals and … user needs. Oversee product support operations to ensure effective issue resolution. Set and monitor SLAs and KPIs to maintain high service standards. Report on performance, identify areas for improvement and drive corrective actions. Lead the response to product incidents and coordinate cross functional teams, and analyse root causes. Manage and develop a team of product support specialists. Provide guidance … key link between business users, technical teams and external partners. Champion process improvements and new tools to optimise efficiency. THE IDEAL CANDIDATE WILL HAVE: Proven experience in product support management Strong technical understanding of business systems, databases, and the software development lifecycle Experienced in incident management, troubleshooting, and rot cause analysis Skilled leader with the ability to inspire More ❯