1 of 1 Permanent Service Manager Jobs in Rugby

JOB TITLE: Service Delivery Manager LOCATION: Rugby SALARY & BENEFITS: Up to £65,000 | Bonus | Company car ABOUT THE SERVICE DELIVERY MANAGER OPPORTUNITY: Oversee IT service delivery and ensure alignment with business needs and SLAs. Serve as the primary liaison between business units and IT. Work closely with infrastructure and operations teams to maintain … stable, proactive services. Track and manage operations, projects, and service processes. Ensure continuous improvement and optimization of IT services. Manage and maintain relationships with external vendors and monitor their performance. Provide escalation support and manage task allocation and prioritization. Ensure systems support business requirements effectively and securely. Represent IT in internal/external meetings and ensure compliance with health … safety, and environmental policies. ABOUT YOU: Strong understanding of ITIL and service management best practices. Experience managing outsourced IT operations and vendor relationships. Strong communication and stakeholder management skills. Project management experience, including creating Statements of Work (SOW). Ability to produce reports, trend analyses, and presentations. More ❯