1 of 1 DemandTrendPermanent Customer Service Jobs in Runcorn

conducting disciplinary, grievance and appeal hearings. Proactively manage and develop accident reduction initiatives and communication to help contribute to a safer work environment. Actively manage KPIs in line with customer expectations, on time delivery windows, customer service levels and voice of the customer on a daily basis. Encourage a culture of excellent customer service right first time with the team Ensure department operates in line with all company and customer procedures and requirements relating to Health and Safety Ensure processes and procedures are adhered to throughout the operation, with focus on health and safety Ensure sufficient resource is available to meet performance expectations, including managing recruitment and agencies Responsible for driving high … training and development of yourself and the delivery teams Maintain responsibility for performing all duties in compliance with related legal/statutory regulations, professional duties, and obligations Responsible for Customer Facing and Dealing with Customer Challenges. The person will: An experienced Shift Manager with customer service focus within in a high-volume transport and warehouse environment More ❯