1 of 1 Permanent Lead Jobs in Runcorn

I’m excited to be representing my client, a market leader in the engineering industry, as they look to recruit a proactive and experienced Helpdesk Team Leader. This is a fantastic opportunity to lead a dynamic helpdesk team, driving service excellence and operational efficiency across the business. Main Purpose of the Role To lead and manage the Helpdesk team of … two in delivering exceptional customer service to internal and external clients. The Team Leader will oversee day-to-day operations, ensure SLA compliance, support field engineers, and act as the key escalation point for complex queries. This role is instrumental in maintaining high standards, mentoring staff, and fostering a culture of continuous improvement. Job Details & Benefits Job Type: Full-time … DOE Hours: Monday to Friday 08:30 - 17:00 Holiday: 28 Days inclusive of bank holidays Free On-Site Parking Holiday Purchase Scheme Career Development Opportunities Key Responsibilities Lead, coach, and develop a team of two Helpdesk Advisors to meet performance targets and service standards Monitor daily operations and ensure efficient handling of inbound calls and emails Act as the More ❯