Service Delivery Analyst
- Hiring Organisation
- Vermelo RPO
- Location
- Salford, Lancashire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Salary negotiable
largely remote working with the occasional travel to an office. Role Purpose: The Service Delivery Analyst ensures robust governance and control across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical … skills, and the ability to minimize service impact through effective management of Major Incidents, Change, IT Service Continuity, Disaster Recovery, Problem, Configuration, and Risk Management. This role includes collaboration with technical and business teams to resolve root causes of service issues, drive continuous improvement, and ensure smooth transition ...