2nd Line Support Engineer
- Location
- Salford, England, United Kingdom
Puzzel or equivalent technologies. Strong understanding of networking fundamentals, including: SIP RTP NAT Firewalls QoS Experience supporting and administering customer environments. Understanding of CRM integrations and APIs. Windows and Linux troubleshooting experience. Excellent analytical and problem-solving skills. Strong written and verbal communication skills. Ability to communicate … technologies and develop technical expertise. Desirable Skills Existing experience supporting Wildix platforms. Experience with Puzzel Contact Centre solutions. Knowledge of Salesforce, Microsoft Dynamics, or other CRM integrations. Experience working within Managed Services or Telecommunications environments. Exposure to project delivery and customer onboarding activities. Familiarity ...