2 of 2 Permanent ITSM Jobs in Salford

accurately. Ensure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLA’s. Provide your knowledge to troubleshoot and identify technical issues raised by our monitoring platform ...

reporting of IT services to maintain service quality and operational stability. This role is a development position, providing hands on exposure to IT Service Management processes while working under the guidance of senior Service Delivery colleagues. The postholder will support incident coordination, change administration, service reporting, and continuous improvement activities … IT service environments (e.g. service desk, operations, analyst role). Basic understanding of ITIL concepts or working towards ITIL Foundation. Experience using IT service management or ticketing tools. ...