2nd Line Support Engineer
- Location
- Salford, England, United Kingdom
Provide 2nd line technical support for Wildix and Puzzel solutions. Investigate and resolve complex incidents escalated from 1st Line Support. Troubleshoot VoIP, call routing, IVR, contact centre workflows, reporting, and user administration issues. Perform root cause analysis and implement permanent resolutions where possible. Escalate complex issues to 3rd line teams ...