Omni-Channel Digital Experience Manager
- Hiring Organisation
- University of Salford
- Location
- Salford, Greater Manchester, North West, United Kingdom
- Employment Type
- Permanent
- Salary
- £55,000
suppliers to make sure our systems and processes support a joined-up, end-to-end experience. Together, youll help strengthen consistent CRM use, knowledge management, self-service, automation and proactive support, using insight to reduce avoidable contact and improve service quality. Key Responsibilities Were looking for someone … process, technology and data in a complex customer service environment. Youll have experience of leading teams, supporting technology-enabled change, and working with CRM, knowledge bases and wider customer contact technologies. If youre collaborative, practical and motivated by improving the experience for students, colleagues and customers, wed love ...