50+ person MSP or similar IT services organisation. Be comfortable managing multiple concurrent projects with competing priorities and resource constraints. Understand infrastructure, cloud, Microsoft 365, networking, cyber security, and modern workplace concepts - enough to challenge assumptions and ensure accurate planning. Understand the relationship between time, cost, quality, and profitability … reputation for quality. Key skills we are looking for: Tools & Systems: PSA platforms (ConnectWise/Autotask/HaloPSA), project tools (Planner, Jira, Smartsheet), and Microsoft 365. Planning & Control: RAID management, project scheduling, gating, and dependency mapping. Communication: Clear, concise communicator—tailors messaging to technical staff, customers, and senior stakeholders. ...