IT Problem and Service Insights Manager
- Hiring Organisation
- University of Salford
- Location
- Salford, Greater Manchester, North West, United Kingdom
- Employment Type
- Permanent
- Salary
- £45,000
University of Salfords Digital Services department is seeking an experienced IT Problem and Service Insights Manager to own end-to-end problem management, incident trend analysis and service improvement initiatives. The successful candidate will combine strong ITIL/ITSM expertise with analytical skills to identify root causes, produce actionable … senior leadership to translate data into measurable improvements, ensuring high-quality, reliable digital services for staff and students. This role is ideal for a proactive, data-driven professional who thrives in a collaborative academic environment. Key Responsibilities Responsible for developing, documenting and embedding fit-for-purpose Problem Management ...