Service Assurance Lead
Salford, Manchester, United Kingdom
Marks & Spencer Plc
Service Management practices are fully integrated and IT services meet required Service Levels for M&S Business operations. Acting as ambassadors for Service Management, they promote ITIL4, DevOps, and SecOps frameworks to balance delivery speed with standardisation and risk reduction. The role involves proactive monitoring of performance, identifying trends, and collaborating with Tribe leaders to address risks and implement improvement … collaboration. Skilled in building strong relationships with senior business stakeholders, Tribe leadership, and key partners to secure alignment and support for Service Management practices. Deep understanding of ITIL4, DevOps, SecOps, and IT infrastructure, coupled with strong analytical skills for monitoring service quality, performance metrics, SLAs, and risk management. Adept at planning and communicating process improvements while effectively resolving conflicts and More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: