2nd Line Support Team Lead
- Hiring Organisation
- Hays Specialist Recruitment Limited
- Location
- Salisbury, Wiltshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £35,000 - £40,000 per annum
high-priority incidents and ensuring consistently high levels of customer satisfaction.You will oversee team performance through regular one-to-ones, performance reviews, and coaching, creating a positive and collaborative team culture. You will monitor service desk KPIs, oversee incident and request management, and ensure service management processes are followed ...