1 of 1 Permanent 2nd Line Engineer Jobs in Scotland

Job Title: 2nd Line Support Engineer Location: Glasgow (Office-based, 5 days per week) Type: Full-Time Permanent Salary: Competitive, based on experience Join Our IT Team - Support 800+ Users in a Fast-Paced Environment We're looking for a skilled and proactive 2nd Line Support Engineer to join our … play a key role in resolving support tickets, ensuring seamless user experiences, and helping maintain the overall health of our systems and networks. Key Responsibilities: Respond to and resolve 2nd line technical support tickets (desktop and Microsoft 365) Provide day-to-day desktop support, hardware troubleshooting, and software installations Manage and support Microsoft 365 applications and user … the wider IT team to ensure smooth resolution of complex issues Maintain documentation and adhere to internal processes and SLAs What We're Looking For: Proven experience in a 2nd line support or desktop support role Strong working knowledge of Microsoft 365 Confident troubleshooting desktop, printer, network, and hardware issues Experience supporting a high user-volume environment More ❯