3rd Line Support Engineer
- Hiring Organisation
- Be-IT Resourcing
- Location
- Edinburgh, Midlothian, Scotland, United Kingdom
- Employment Type
- Full-Time
- Salary
- £0 per annum
close to technology while developing and mentoring others. You will: Lead and support a team of 2 Service Desk Analysts Act as the primary 3rd line escalation point for BAU incidents and service requests Own day-to-day service desk operations and ensure strong SLA performance Work … environment, including: Microsoft 365 Azure/Entra ID Intune (endpoint management & MDM) PowerShell (automation & scripting) Jira/ITSM tooling Key Responsibilities Provide hands-on 3rd line support across cloud, endpoint, and identity services Manage user access, devices, and security controls following best practice Oversee device lifecycle, provisioning ...