2 of 2 Permanent 3rd Line Engineer Jobs in Scotland

Reed Technology is working with an established company with offices in Larbert and Lockerbie , currently seeking to hire a 3rd Line Support Engineer on a permanent basis. Key Responsibilities: Monitoring the helpdesk and resolving IT issues efficiently Following ticket escalation procedures Administering Microsoft 365, Azure … developing IT documentation and internal knowledge base Liaising with third-party vendors, managed service providers, and internal stakeholders Handling some 1st and 2nd line tickets as required Procuring hardware and software when needed Required Skills & Qualifications: Ideally 5 years of IT experience in helpdesk or technical roles. Strong ...

looking for someone to join our support team to provide 3 rd line support to both internal and external customers. The ideal applicants should be a technically sound individual with the ability to work in high pressure situations teamed with a demonstrable knowledge of the core concepts … party vendors and taking part in troubleshooting conference calls to perform root cause analysis on critical system issues Provision of 3 rd line technical support to internal and external customers, maintaining service levels Performing daily health checks of cores service platforms Performing regular maintenance and patching of core ...