2 of 2 Permanent Escalation Management Jobs in Scotland

Service Delivery and Performance Manager An excellent opportunity for an experienced operational leader to oversee service delivery, performance management, and quality assurance across multiple funded programmes within a domestic energy advice service. If youve also worked in the following roles, wed also like to hear from you: Operations Manager … continuous improvement. The Service Delivery and Performance Manager will play a key role in performance reporting, quality assurance, and stakeholder engagement, acting as an escalation point and ensuring strong outcomes for service users and funders alike. APPLY TODAY Ready to make your next career move? Apply ...

across applications, infrastructure, and data integrations, including quality gates and compliance standards. Lead and mentor client-side test teams, providing clear direction, oversight, and escalation management across projects and releases. Oversee all testing activities including planning, execution, defect management, reporting, test environments, and test data preparation. Drive … stakeholders to align testing approaches and provide clear progress and risk reporting. Skills you'll bring: At least 3 years in a Test Management position Demonstrable experience managing testing across complex IT landscapes Strong knowledge of both functional and non-functional testing Familiarity with automated testing tools and frameworks ...