1 of 1 DemandTrendPermanent Hybrid Cloud Jobs in Scotland

Management and Customer Experience, you'll lead a combined team of Service Delivery Managers, Technical Account Managers, and Customer Experience professionals, responsible for delivering exceptional customer outcomes across our cloud-managed services. You'll shape and execute our service strategy, drive continual improvement, and act as a senior point of contact for key customers, including C-level stakeholders. You … correct account issues at first identification We want to hear from you if you: What we're looking for: Proven experience leading service delivery or customer success in a cloud/MSP environment Highly accountable, able to pro-actively take ownership of issues, de-escalate disputes and reach positive outcomes Strong knowledge of ITIL (v4 certified) and cloud … and operational skills What's in it for me? £Competitive salary + bonus + benefits Who you'll be doing it for: iomart is the UK's leading Secure Cloud Managed Services Provider. We are passionate about delivering Hybrid Cloud, Data Protection, Cyber Security and Secure Connectivity to over 9,000 organisations in the UK and globally. More ❯