1 to 25 of 70 Permanent ITIL Jobs in Scotland

including MITRE ATT&CK, NIST, and CIS.Strong communication, analytical, and presentation skills.Solid understanding of network traffic flows, vulnerability management, and penetration testing principles.Knowledge of ITIL processes (Incident, Problem, Change Management).Ability to work independently and thrive in a 24/7 on-call environment.Education & Experience3–5 years’ experience ...

What We’re Looking For: 3+ years’ experience in a similar IT support or site analyst role. Strong understanding of IT Service Management (ideally ITIL frameworks). Hands-on experience supporting Microsoft Windows 11, Office 365, Intune & Azure Confident communicator with a user-focused approach – able to explain technical matters ...

NIST, and CIS. Strong communication, analytical, and presentation skills. Solid understanding of network traffic flows, vulnerability management, and penetration testing principles. Knowledge of ITIL processes (Incident, Problem, Change Management). Ability to work independently and thrive in a 24/7 on-call environment. Education & Experience 3-5 years' experience ...

Qualifications The ideal candidate will be degree educated in a relevant discipline or possess equivalent professional experience. Professional certifications would be highly advantageous, including: ITIL Foundation Microsoft Azure Administrator Associate ServiceNow Certified System Administrator Relevant IT apprenticeship qualifications and/or technical certifications Key Competencies Strong application support and systems ...

other key transactional and reporting systems and data warehousing.Experience of working closely with other key functions such as Manufacturing and Supply Chain.An appreciation of ITIL Functions & Processes.Business leadership experience of teams and functions utilising complex ERP systems.Knowledge and experience of project and service delivery disciplines including business analysis and requirements ...

other key transactional and reporting systems and data warehousing.Experience of working closely with other key functions such as Manufacturing and Supply Chain.An appreciation of ITIL Functions & Processes.Business leadership experience of teams and functions utilising complex ERP systems.Knowledge and experience of project and service delivery disciplines including business analysis and requirements ...

Information Technology, Risk Management, Engineering or related disciplines, preferably with information security or IT solutions implementation experience Professional qualification holder will be an advantage: ITIL, OSCP, CISSP, CISA, CISM, CEH, ISO27K, COBIT, PMP, CIPT, CIPM, CBCP, ABCP, etc. 10+ years' experience, preferably from consulting firms/global system Integrators/ ...

service assurance and continuous improvement to deliver resilient, high-performing services.Desirable CriteriaExperience delivering operational efficiencies through automation, analytics, or process improvement.Relevant professional qualifications (e.g. ITIL, Agile, Service Management, Project Management, or Leadership qualifications).Further Location InformationPlease ensure that you only apply for a location that you are willing and able ...

Assets).Experience designing, delivering, and demonstrating Atlassian-based solutionsGood understanding of IT Service Management (ITSM) and Enterprise Service Management (ESM) principles, frameworks (e.g., ITIL), and best practices.Experience translating technical requirements into tangible roadmaps and plans.Strong understanding of ITSM processes (Incident, Problem, Change, Request Fulfilment, Knowledge Management), Agile methodologies, and modern ...

demonstrating Atlassian-based solutions to senior business and technology stakeholders.Strong understanding of IT Service Management (ITSM) and Enterprise Service Management (ESM) principles, frameworks (e.g., ITIL), and best practices.Experience translating technical requirements into tangible roadmaps and plans.Strong understanding of ITSM processes (Incident, Problem, Change, Request Fulfilment, Knowledge Management), Agile methodologies ...

satisfaction of the customerPossess excellent customer communication skillsHave experience of producing and updating technical documentation to a high standardBe experienced working within ITIL framework particularly around change controlWhat we do for you:At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. ...

Management teams. Experience supporting audit, compliance, and risk management activities. Experience delivering strategic technology transformation or service improvement initiatives. Technical Knowledge: Strong knowledge of ITIL Configuration Management principles and best practices. Deep understanding of ServiceNow CMDB architecture, data modelling, and governance. Knowledge of CSDM framework and ServiceNow implementation best practices. ...

user adoption programmes.QualificationsThe ideal candidate will be degree educated in a relevant discipline or possess equivalent professional experience.Professional certifications would be highly advantageous, including:ITIL FoundationMicrosoft Azure Administrator AssociateServiceNow Certified System AdministratorRelevant IT apprenticeship qualifications and/or technical certificationsKey CompetenciesStrong application support and systems administration experience within a technology ...

satisfaction scores, utilisation, profitability, and operational performance.Identify opportunities for service expansion, optimisation projects, cloud enhancements, and additional consulting engagements within existing accounts.Ensure compliance with ITIL best practices, ISO 20000 standards, and Version 1 service governance frameworks.Support service transition activities for new Oracle Cloud implementations moving into managed services.Promote knowledge sharing ...

navigate ambiguity and derive clarityPreferred QualificationsBachelor’s/Master’s degree in Engineering, Computer Science, or related fieldCertifications: TOGAF, AWS/Azure Architect, ITIL, PMP/Prince2 (optional)Experience in consulting, system integration, or managed services environmentsExperience engaging with global delivery modelsAdditional InformationWhy Version 1? At Version 1, we believe ...

effectively managed.What We're Looking ForEssentialExperience leading or supervising a technical support or customer service desk team within a B2B technology environment.Strong understanding of ITIL or IT Service Management frameworks.Experience managing incident, problem and service request processes in a live operational environment.Proven background supporting external customers rather than purely internal ...

commitment to enabling client transformationDesirable:ServiceNow certifications (CSA, CIS) – validate capability but not the primary differentiatorFamiliarity with ServiceNow automation, reporting and workflow capabilitiesCertifies in ITIL Foundation or higher certificationsExperience mentoring consultants or leading practice capability initiativesConnect to your business - Technology and TransformationDistinctive thinking, deep expertise, innovation and collaborative working. That ...

commitment to enabling client transformationDesirable:ServiceNow certifications (CSA, CIS) – validate capability but not the primary differentiatorFamiliarity with ServiceNow automation, reporting and workflow capabilitiesCertifies in ITIL Foundation or higher certificationsExperience mentoring consultants or leading practice capability initiativesConnect to your business - Technology and TransformationDistinctive thinking, deep expertise, innovation and collaborative working. That ...

tools and processes (e.g., Apache NiFi, Talend, Informatica)Security: Data Privacy, Data Protection & Encryption frameworks & governanceEnterprise Architecture Frameworks: TOGAF, Zachman; familiarity with ITIL processes.Additional Helpful Skills:Cloud Platform Awareness: One or more of AWS, Azure and/or GCPAutomation & IaC: Terraform, Ansible, Puppet; CI/CD pipelines (Jenkins, GitHub Actions ...

evolving business needs and deliver solutions that support long-term success.Managed Services DeliveryManage reporting-related incidents, service requests, problems, and changes in accordance with ITIL best practices and service level commitments.Support critical reporting cycles, including month-end, quarter-end, year-end, statutory, and regulatory reporting requirements.Maintain comprehensive and high-quality ...

reviews and roadmap discussions.Take a data-driven approach, using insights, trends, and service metrics to identify opportunities for improvement and create actionable recommendationsHold an ITIL Foundation certification (or equivalent) and have a strong understanding of service management principles within a managed services environment.Combine commercial awareness with a customer-first mindset ...

platforms.Knowledge of Microsoft Intune, MECM/SCCM, or equivalent endpoint management platforms.PowerShell scripting and automation experience.Experience supporting large-scale enterprise endpoint environments.Familiarity with ITIL-based operational environments.Experience working within secure facilities or restricted-access environments.We are a Disability Confident EmployerCapgemini is proud to be a Disability Confident Employer (Level ...

Cloud Operating Models.Proven delivery experience and leadership of TechnologyOperations/operational delivery, Product Management – such as Service Delivery, IT Service Management practices, ITIL, DevOps and continual service improvement.Proven experience to evidence your understanding and articulation of the impact of emerging trends such as AI, Robotics & Digital reality on today ...

Cloud Operating Models.Proven delivery experience and leadership of TechnologyOperations/operational delivery, Product Management – such as Service Delivery, IT Service Management practices, ITIL, DevOps and continual service improvement.Proven experience to evidence your understanding and articulation of the impact of emerging trends such as AI, Robotics & Digital reality on today ...

lead distributed, multi-supplier teams.Strong commercial judgement, communication and problem-solving skills.Consulting experience and knowledge of Agile delivery methods.Desirables:ServiceNow, programme management or ITIL certification.Experience developing market propositions, thought leadership, bids and go-to-market activity. Track record of delivering programmes across multiple organisations, suppliers or geographies.Experience in consumer, energy ...