19 of 19 Permanent ITIL Jobs in Scotland

Key Skills, Experience and Qualifications Proven experience in a senior IT service delivery position and proficient working with an IT Service Management Platform. A relevant IT qualification, such as ITIL 4, Microsoft Certifications (e.g. MD-102, MS-102) or Cisco CCNA. Strong customer service and communication skills, with the ability to explain technical information to both technical and non-technical More ❯

review and improve internal processes to drive efficiency and performance. Manage relationships with third-party suppliers, monitoring their performance and resolving issues promptly. Support alignment of delivery processes with ITIL and Mitel's internal frameworks and standards. Requirements: Proven experience in service delivery management, project management, or a similar role within a fast-paced environment. Strong understanding of IT service More ❯

have the chance to build or strengthen include: Container platforms and orchestration (Docker, Kubernetes) Monitoring and observability tools (Splunk, Prometheus, Grafana) Infrastructure-as-code and CI/CD pipelines ITIL or service management frameworks Mentoring and technical leadership across the 24x7 function This is more than a jobits a chance to define how infrastructure is delivered and evolved in a More ❯

ownership for your own development, including taking proactive steps to improve and maintain your skills, knowledge, and behaviours. To display collaborative behaviours and excellent verbal/written communication skills. ITIL Service Management awareness (Incident, Change and Problem Management processes). The self-motivation and desire to keep knowledge current in regards to database technologies including but not limited to Oracle More ❯

client and server operating systems Experience with Microsoft 365 products (Office365, SharePoint, Teams, Exchange Online, etc.) Good understanding of computer systems, mobile devices and other tech products Knowledge of ITIL Incident Management best practices It would be a real bonus if you have: Working experience in a global context is a plus Exceptional analytical and problem-solving skills Advanced collaboration More ❯

Knowledge: Understanding of IT services and disciplines, with an opportunity to learn about the energy sector and our client's business. Technical Skills: Knowledge of IT Service Management and ITIL standards, experience with the ServiceNow toolset. Personal Attributes: Customer-focused, self-motivated, resilient, flexible with a 'can-do' attitude, and strong influencing skills. Communication Skills: Strong written, verbal, and facilitation More ❯

Nice to have (but not essential) Experience of working in an application support role Quality Assurance certification and experience/knowledge of web testing methodology Experience/knowledge of ITIL • Understanding of LAN/WAN technologies - TCP/IP, Ethernet, ADSL, VPN etc. Experience/knowledge of Kerridge/Rev8 DMS Application At Arnold Clark, we are adopting SFIA Version More ❯

will have previous experience as a Service Desk Analyst or IT Support Engineer. You will have strong incident resolution, service request fulfilment, asset and configuration and database management skills. ITIL Foundation accreditation is a bonus. The salary on offer for this role is £35,000 - £40,000 (depending on experience) plus benefits. More ❯

will have previous experience as a Service Desk Analyst or IT Support Engineer. You will have strong incident resolution, service request fulfilment, asset and configuration and database management skills. ITIL Foundation accreditation is a bonus. The salary on offer for this role is £35,000 - £45,000 (depending on experience) plus benefits. More ❯

What We're Looking For Proven experience leading service delivery or operations functions in a tech-driven environment. Strong knowledge of Microsoft Azure (cost management, monitoring). Familiarity with ITIL frameworks and ITSM tools (Halo or similar). Experience implementing automation and AI within service management. Data-led mindset with hands-on experience using Power BI or similar tools. Excellent … stakeholder management and communication skills. Desirable: ITIL Certification Azure Certifications Financial services or SaaS experience Should the above sound like you, please send a copy of your latest CV for a confidential discussion Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy. More ❯

What We're Looking For Proven experience leading service delivery or operations functions in a tech-driven environment. Strong knowledge of Microsoft Azure (cost management, monitoring). Familiarity with ITIL frameworks and ITSM tools (Halo or similar). Experience implementing automation and AI within service management. Data-led mindset with hands-on experience using Power BI or similar tools. Excellent … stakeholder management and communication skills. Desirable: ITIL Certification Azure Certifications Financial services or SaaS experience Should the above sound like you, please send a copy of your latest CV for a confidential discussion Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy. More ❯

CI/CD pipelines, ATF automation) and oversee release quality. Security, Risk, and Compliance Implement robust access controls (ACLs, roles), data protection, auditability, and compliance with enterprise policies (e.g., ITIL/ISO/SoX/GDPR as applicable). Stakeholder Engagement Translate business objectives into target-state architectures and roadmaps; articulate trade-offs and recommended approaches to technical and non … strong CSDM and CMDB governance experience. Proven experience designing and delivering ServiceNow Salesforce integrations (REST/SOAP, OAuth, IntegrationHub, MuleSoft or similar). Strong knowledge of Agile delivery and ITIL processes; able to set technical direction within cross-functional teams. Proficiency with integration patterns (event-driven, batch, near-real-time), MID Server, scripted APIs, and platform security. Excellent communication, leadership … automated quality gates, and environment strategy. Familiarity with identity and access management (SSO/SAML/OIDC, SCIM), and enterprise integration tooling (e.g., MuleSoft , Kafka/Event Bus). ITIL v4 certification or equivalent practical experience. Self-motivated, results-oriented, with strengths in critical thinking and strategic problem-solving. More ❯

technical support or infrastructure role, ideally within an MSP. You'll have strong skills across Windows Server, networking, Microsoft 365, Azure, and virtualisation , along with a good understanding of ITIL practices . Certifications such as Microsoft, Cisco, CompTIA or ITIL would be an advantageous but are not essential. Experience with PowerShell automation would be a huge bonus! If you don More ❯

technical support or infrastructure role, ideally within an MSP. You'll have strong skills across Windows Server, networking, Microsoft 365, Azure, and virtualisation , along with a good understanding of ITIL practices . Certifications such as Microsoft, Cisco, CompTIA or ITIL would be an advantageous but are not essential. Experience with PowerShell automation would be a huge bonus! If you don More ❯

systems such as Service Now, JIRA or equivalent Desirable Skills Experience in an Investment Management environment Understanding of Charles River Investment Management System (CRIMS) Understanding of Enterprise Scheduling Systems ITIL v4 Foundation ITIL Service Operations Powershell Scripting or equivalent Scripting language Network understanding including Telnet We are proud to be a Disability Confident Committed employer. If you have a disability More ❯

Manager to shape and lead this journey. Why This Role? This is a rare opportunity to build a service management function from the ground up . You'll introduce ITIL-aligned processes, establish governance, and become the go-to person for incident and change management. If you thrive in dynamic environments and want to make a tangible impact, this role … is for you. What You'll Be Doing Lead Service Management: Design and implement ITIL processes across Incident, Change, Configuration, and Problem Management. Incident & Major Event Ownership: Act as the escalation point for all incidents, including leading Gold Command calls when required. Change Governance: Chair the Change Advisory Board (CAB) and manage the full change lifecycle. Vendor Management: Own relationships … maturity, embedding structured processes and performance metrics. What We're Looking For Proven experience in IT Service Management , ideally within a transformation or complex environment. Strong knowledge of ITIL frameworks and governance best practices. Ability to lead major incidents and coordinate multiple stakeholders under pressure. Experience managing vendors and service delivery partners. A proactive mindset with a passion for building More ❯

Manager to shape and lead this journey. Why This Role? This is a rare opportunity to build a service management function from the ground up . You'll introduce ITIL-aligned processes, establish governance, and become the go-to person for incident and change management. If you thrive in dynamic environments and want to make a tangible impact, this role … is for you. What You'll Be Doing Lead Service Management: Design and implement ITIL processes across Incident, Change, Configuration, and Problem Management. Incident & Major Event Ownership: Act as the escalation point for all incidents, including leading Gold Command calls when required. Change Governance: Chair the Change Advisory Board (CAB) and manage the full change lifecycle. Vendor Management: Own relationships … maturity, embedding structured processes and performance metrics. What We're Looking For Proven experience in IT Service Management , ideally within a transformation or complex environment. Strong knowledge of ITIL frameworks and governance best practices. Ability to lead major incidents and coordinate multiple stakeholders under pressure. Experience managing vendors and service delivery partners. A proactive mindset with a passion for building More ❯

Manager to shape and lead this journey. Why This Role? This is a rare opportunity to build a service management function from the ground up . You'll introduce ITIL-aligned processes, establish governance, and become the go-to person for incident and change management. If you thrive in dynamic environments and want to make a tangible impact, this role … is for you. What You'll Be Doing Lead Service Management: Design and implement ITIL processes across Incident, Change, Configuration, and Problem Management. Incident & Major Event Ownership: Act as the escalation point for all incidents, including leading Gold Command calls when required. Change Governance: Chair the Change Advisory Board (CAB) and manage the full change lifecycle. Vendor Management: Own relationships … maturity, embedding structured processes and performance metrics. What We're Looking For Proven experience in IT Service Management , ideally within a transformation or complex environment. Strong knowledge of ITIL frameworks and governance best practices. Ability to lead major incidents and coordinate multiple stakeholders under pressure. Experience managing vendors and service delivery partners. A proactive mindset with a passion for building More ❯

support Setup of new users and Azure 365 contacts Day to day management of the internal helpdesk to communicate with users for incidents, problems and change requests Work within ITIL based SLA (service level agreement) delivery Data and software testing for key projects About You . Experience in software or IT support roles Working knowledge of the ITIL framework Strong More ❯