6 of 6 Permanent ITIL Jobs in Scotland

Provide first-line support to end users, resolving day-to-day technical issues Deliver support across Microsoft 365 tools and services Work within an ITIL-aligned ITSM system to manage incidents and service requests Support user lifecycle processes (onboarding, movers, leavers) Maintain and manage IT assets, including device builds ...

processes. Promote and implement IT security best practices across systems, user access, devices, and operational processes. Maintain and enhance Jira workflows, technical documentation, and ITIL-aligned service management processes, driving continual improvement and operational efficiency. Requirements Proven experience in a similar Service Desk Team Lead or IT Support leadership role. ...

Strong hands-on SQL skills (Azure SQL a bonus) Familiarity with Active Directory/Entra ID (AzureAD) Ability to support users remotely Understanding of ITIL, Change Management, or similar methodologies If you're looking to join a company that values its people, offers real career growth, and works on impactful ...

servers Experience with storage platforms and backup technologies VMware or Hyper-V expertise Networking and Firewall experience across Cisco and Fortigate Experience working within ITIL-based service environments Desirable: Experience of working within an MSP Linux administration experience. Experience supporting enterprise cloud platforms. Veeam Backup & Replication. ...

/weekends) Salary up to £80,000 You will own incidents end-to-end across Incident, Major Incident, Change, Problem, and Service Request workflows (ITIL-aligned), leading real-time response to live DDoS attacks and complex network events as they unfold. Day to day, that means performing advanced 1st3rd line ...

Support customer maintenance, upgrades, and technical communications. Contribute to incident response and post-incident reviews that sharpen our detection and mitigation playbooks. Work within ITIL processes (Incident, Change, Problem, Service Requests). Document procedures, grow the SOC knowledge base, and share what you learn with the team. Continuously level ...