1 to 25 of 54 Permanent ITIL Jobs in Scotland

project-based organisations. Halo ITSM or comparable enterprise ITSM experience. Experience coordinating suppliers and supporting business‐critical applications. PowerShell or other automation experience. Microsoft, ITIL, CompTIA or equivalent certifications. Attached to this advert you will find a full overview of the fantastic benefits we offer, along with a detailed ...

within defence, aerospace, government or another highly regulated environment. Experience working within a large, global or matrix-managed organisation. Knowledge and practical application of ITIL, particularly Change Management, Service Transition and operational support. Experience working within a structured PMO and governance environment. Experience using Microsoft Project, JIRA, Azure DevOps ...

across multiple suppliers and support teams.Knowledge of ITSM best practices, including Incident, Knowledge, Problem, Service Level, and Supplier Management, with a good understanding of ITIL frameworks.Experience analysing incident trends, recurring issues, and knowledge usage metrics to identify opportunities for service improvement and increased operational efficiency.Strong analytical, organisational, and communication skills ...

services quickly.Good knowledge of IT Service Management (ITSM) practices, including Incident, Problem, Change, Service Level, and Supplier Management, supported by a strong understanding of ITIL frameworks and best practice.Experience analysing incident trends, service performance metrics, and operational data to identify risks, improve service stability, and drive continual service improvement initiatives.Excellent ...

platform. Qualifications Essential : Proven experience in application support, ideally with finance platforms, particularly OneStream; strong understanding of Service Management frameworks such as ITIL; solid background in operating system management (Windows/Linux), application troubleshooting and performance optimisation, log analysis, system monitoring, and incident management; ability to collaborate effectively with technical ...

services delivery to business areas, with the quality levels defined in the agreed SLA’s. • Responsible for OT Service conformance in accordance with ITIL best practice and Group Global standards for Service Desk operation, Change Management, Incident Management, Configuration Management, Problem management and Reporting. • To establish and assure the required ...

business integration programmes Knowledge of Enterprise Mobility & Security technologies Experience with VDI or Desktop as a Service solutions Citrix technologies Microsoft certifications Knowledge of ITIL service management practices Experience working within energy sector/regulated industries Why prosource.it? Technology is constantly evolving, and so are we. Since our beginnings ...

problem and change management processes Producing governance reports and performance dashboards Working with suppliers and operational teams to ensure service delivery commitments are met ITIL Service Management experience Strong communication and stakeholder management Analytical and reporting skills ServiceNow experience Root cause analysis and problem-solving Customer service and relationship management ...

experience with ServiceNow UI, navigation, standard tables/forms, Flow Designer, and core modules (ITSM, CSM, or HRSD). Methodologies: Strong background in ITIL/ITSM processes and Agile/Scrum delivery frameworks. Tooling: Proficiency with Jira, Confluence, Microsoft Visio/Lucidchart, and ServiceNow Agile Engine. Skills: Strong analytical, communication ...

experience managing application support teams and customer environments in a hosted or cloud-based setting.* Strong working knowledge of ITSM practices and frameworks (e.g. ITIL), with experience implementing structured support processes.* Demonstrated ability to plan and manage software releases and communicate technical changes to customers and internal teams.* Experience working ...

automation and monitoring tools including GitHub, Terraform, Azure DevOps, Python, Ansible, Cisco Observability platforms, and SolarWinds.• Knowledge of IT service management frameworks such as ITIL and experience with ServiceNow.• Experience leading or supporting global network teams in a flat organizational structure. Why join Weir We live our values we think ...

Business Voice. Preferred Qualifications HND or BSC/Degree in Computer Science. Relevant certifications & accreditation – e.g. CompTIA, Microsoft, Azure Fundamentals would be an advantage. ITIL v4 certification (or willingness to work towards it). Current Driving License and own car required. Redsquid Communications Ltd is an equal opportunity employer. ...

improvements based on best practices. Develop and implement ITSM strategies, including configuration of ITSM tools such as ServiceNow, BMC Remedy, or similar platforms. Facilitate ITIL process design and adoption, including incident, problem, change, and asset management. Provide guidance on ITSM governance, metrics, and continuous improvement initiatives. Support service transition … Computer Science, Information Technology, or related field. Proven experience as an ITSM Consultant or similar role, preferably in consultancy environments. Strong knowledge of ITIL framework (ITIL v3 or ITIL 4 certification preferred). Experience with SERVICENOW Excellent analytical, problem-solving, and communication skills. Ability to manage multiple projects and priorities ...

Solutions Management tooling that drives efficiency in an MSP environment Experience using automation, workflow or AI tools to improve operational efficiency Strong grasp of ITIL principles and service management practices, applied operationally rather than on paper Can work autonomously and provides routes forward rather than asking for direction, while knowing ...

customer-facing delivery environment. A structured approach to documentation, governance, quality and continuous improvement. Collaborative working style with a focus on customer outcomes. ITIL Foundation or equivalent service management experience. Experience with Microsoft technologies, enterprise applications or customer-specific systems. Experience working in managed service or regulated customer environments. ...

with experience developing, mentoring and coaching Service Delivery Managers. Demonstrable experience establishing governance frameworks, operational standards and service management best practices. Strong understanding of ITIL principles and service management methodologies. Experience managing senior customer relationships, service performance, escalations and commercial obligations. Strong analytical and reporting capabilities, with the ability ...

retention and archival. Cloud migration/modernisation on AWS or Azure. Experience with Java/Oracle ecosystems and MuleSoft/API integrations. Knowledge of ITIL/service management and enterprise architecture. Deliverables Integrated Dependency Register. Decommissioning approach plans and runbook templates. High-level roadmap and execution strategy documents. Updated governance ...

manage a multi-skilled service delivery team both internal and via partners. • Excellent communication skills. • Ability to meet strict deadlines. • An awareness of ITIL V3 or V4 and ability to understand the full-service lifecycle. • Project Management experience and qualification, Prince 2 or equivalent would be an advantage.? • Ability ...

working to defined service levels and customer commitments. Proven experience managing Incidents and Requests through investigation, resolution, fulfilment or escalation. Strong understanding of ITIL-based Incident, Request, Knowledge, Problem and Change Management. Experience using ServiceNow or an equivalent ITSM platform. Strong technical troubleshooting capability across areas such as Windows, Microsoft … provide technical guidance and constructive support to less experienced colleagues. Strong attention to detail and a clear commitment to continual improvement. Desirable Qualifications & Experience ITIL v4 qualification or equivalent experience. Experience supporting customers in the Energy, Oil & Gas or other regulated environments. Understanding of ISO/ ...

/2022), and AD/Entra ID hybrid sync (Azure AD Connect/Entra Connect) Maintain build standards, runbooks, and change documentation (ITIL-aligned) Skills/Must Have: 5+ years hands-on Wintel engineering (not just admin/support, genuine build and design experience) Deep Active Directory: multi-domain/ ...

abilities to address incidents and service situations of varying complexity. Effective communication skills to liaise with stakeholders and coordinate technical recovery teams. Proficiency in ITIL service operation processes, particularly operations, incident and problem management (but not essential). Understanding of IT operations and infrastructure, including network, server, and application layers ...

security, managed services Strong Azure, M365 and Entra ID/AD knowledge Strong grounding in Zero Trust, Defender/Sentinel, NCSC, NIST, ISO 27001 ITIL v4 Foundation; senior MS certs (SC-100, MS-102, AZ-305) desirable Desirable: team/capability scaling experience, IaC (PowerShell/Bicep/Terraform), TOGAF ...

various Waterfall/Agile/Hybrid SDLC processes* Vendor Management, incl Statements of Work, Budgeting, Invoicing etc* Experience of IT application support processes (ITIL)* Experience of Salesforce essential, Service-Now and JIRA or equivalent desirable.* Excellent written/oral communication and relationship management skills* Drive and enthusiasm with ability ...

improvements while ensuring security and governance. The role requires strong problem solving, stakeholder collaboration and experience in high-demand, mission-critical IT services, with ITIL awareness and 24x7 operations capability. #J-18808-Ljbffr ...

developing many products at once with limited resources, and where your work fits into a larger programme or portfolio. Experience working within an ITIL framework, particularly incident, problem and service level management. Experience of managing or overseeing suppliers and managed service providers. Experience working with the Atlassian toolset (Jira, Confluence ...