19 of 19 Permanent ITIL Jobs in Scotland

call routing, line diagnostics Scripting or automation (basic level desirable) Certifications (Desirable) Microsoft: MS-900, MD-102, MS-102 Cisco: CCNA CompTIA: Network+, Security+ ITIL Soft Skills & Attributes Strong communication skills able to liaise with both technical and non-technical users. Reliable team player with a collaborative mindset. Good time ...

experience in an IT support role, within an MSP Degree or qualification in Computer Science, IT or related field Experience with ticketing systems and ITIL workflows Solid understanding of Windows 10/11 and macOS Good knowledge of Microsoft 365 cloud-based services such as OneDrive Knowledge and understanding ...

Active Directory, and Group Policy. Hands-on experience with Intune, Autopilot, and Conditional Access. Desirable Skills & Certifications Microsoft certifications (MCSA, MD-102). ITIL Foundation certification. Experience working in regulated or large-scale enterprise environments. ...

support Product knowledge: Hardware & software, managed services, cloud solutions (Azure, AWS, M365), cyber security, network infrastructure Understanding of IT service delivery: SLAs, service contracts, ITIL, recurring revenue models Experience with technical sales cycles involving IT managers, CTOs, and business stakeholders Additional Skills Leadership & Coaching: Ability to inspire, motivate, and develop ...

Alto, Checkpoint, Cisco Meraki, HP Aruba, F5, Azure, AWS. Preferred: Netscaler/F5, Cisco Wireless/SD-WAN/DNAC/ISE/ACI, ITIL knowledge, SC clearance or ability to obtain. Why Join Us: Work on cutting-edge network platforms. Supportive team environment and career development opportunities. Balanced shift ...

essential) Experience of working in an application support role Quality Assurance certification and experience/knowledge of web testing methodology Experience/knowledge of ITIL • Understanding of LAN/WAN technologies - TCP/IP, Ethernet, ADSL, VPN etc. Experience/knowledge of Kerridge/Rev8 DMS Application At Arnold Clark ...

Service Desk Analyst or IT Support Engineer. You will have strong incident resolution, service request fulfilment, asset and configuration and database management skills. ITIL Foundation accreditation is a bonus. The salary on offer for this role is £35,000 - £40,000 (depending on experience) plus benefits. ...

Operations Manager to lead our IT operations. The ideal candidate will have a strong background in IT Service Management (ITSM) and IT Infrastructure Library (ITIL) frameworks, with extensive experience in cloud operations and service delivery click apply for full job details ...

SLAs and set the standard for best practices What Sets You Apart: Microsoft Azure, Meraki, or Unify certifications Experience in MSP environments Mastery of ITIL 4 Service and Technical practices Ready to lead, innovate, and make your mark? Apply now and join us in redefining IT service excellence ...

Spec Purpose: Monitor day-to-day service performance and provide actionable insights across Incidents, Service Requests, Change, and Defect Management (aligned to ITIL 4 practices). Key Responsibilities Track SLA/SLO attainment, backlog health, MTTR/MTBF, change success rate, and defect trends; flag risks and emerging patterns. Maintain ...

people tech applications, with a strong background in managing HR system products (SuccessFactors preferred). Your expertise in stakeholder management, project delivery methodologies, and ITIL service standards will help you coordinate sprint content, manage backlogs, and oversee releases. You’ll be hands-on with market analysis, user feedback, and competitor ...

postholder will ensure that infrastructure and support services meet business-agreed levels of performance, availability, user experience and user satisfaction in line with ITIL best practice. The postholder will work in strategic partnership with the IDS Leadership Team to develop, deliver and support the current and future architecture and operations ...

Operations Manager to lead our IT operations. The ideal candidate will have a strong background in IT Service Management (ITSM) and IT Infrastructure Library (ITIL) frameworks, with extensive experience in cloud operations and service delivery. This role requires a visionary leader who can optimize our operational processes, ensure service excellence … availability, performance, and security. Develop and implement operational strategies aligned with organizational goals, focusing on efficiency, scalability, and cost-effectiveness. IT Service Management (ITSM) & ITIL: Champion the adoption and adherence to ITIL best practices across all operational processes, including incident management, problem management, change management, release management, and service request ...

Glasgow based law firm on a permanent basis. Senior IT Problem & Major Incident Manager Responsibilities and Duties: *Have a sound understanding of the ITIL framework and practical experience in operating ITIL-aligned problem management processes. *Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working … Experience: *Experience in the Problem Management practice, 5+ years preferred. *Experience in Major Incident Management and Critical Situation Management , 7+ years preferred. *Certified in ITIL 4 Foundation (required). *Certified in ITIL 4 Problem Management (preferred). *Certified in ITIL 4 Incident Management (preferred). *Knowledge of ITIL 4 principles ...

environment would be beneficial. • Working knowledge of the configuration management landscape. • Good understanding of the framework and the processes associated with it. • Proficient in ITIL & Service Management Processes • At least 2 years' experience working in a Change/Request ITIL environment. • Proven track record in Incident and Service Level Management ...

prioritising incidents, requests, & escalations accordingly Work well within the client environment Ensure that all activity is accurately documented and recorded in line with ITIL practises Contribute to the creation and up-keep of Knowledge Base Articles Be comfortable working in a highly regulated environment, adhering to local and global policies … skills Experience of supporting all Windows operating systems Experience of supporting Microsoft Office suites including Office 365 Experiencing working in a highly regulated/ITIL environment, with appropriate service/ticketing systems Proficiency with Network Infrastructure e.g. switches, routers, APs, patching, network architecture knowledge Server Hardware support experiencing (racking & providing ...

Azure 365 contacts Day to day management of the internal helpdesk to communicate with users for incidents, problems and change requests Work within ITIL based SLA (service level agreement) delivery Data and software testing for key projects About You . Experience in software or IT support roles Working knowledge … ITIL framework Strong communication and people-focused support skills Ability to collaborate effectively across teams Proactive approach to problem-solving and self-development Due to close links to the UK Home Office our client will require all successful candidates to go through SC Clearance. Candidates must be UK citizens, have ...

Azure 365 contacts Day to day management of the internal helpdesk to communicate with users for incidents, problems and change requests Work within ITIL based SLA (service level agreement) delivery Data and software testing for key projects About You . Experience in software or IT support roles Working knowledge … ITIL framework Strong communication and people-focused support skills Ability to collaborate effectively across teams Proactive approach to problem-solving and self-development Due to close links to the UK Home Office our client will require all successful candidates to go through SC Clearance. Candidates must be UK citizens, have ...

SLAs. Govern the transition of new and changed IT services into live operations, ensuring operational readiness and service quality. Drive continual service improvement using ITIL-aligned processes and measurable outcomes. Act as the primary service contact for customers, managing IT service performance, expectations, and demand. Coordinate and prioritise incidents, problems … similar role. Experience working in a complex, multi-service or managed services environment. Strong understanding of the IT service lifecycle, ideally aligned to ITIL practices. Excellent communication and stakeholder management skills, with the ability to engage at all levels. Strong organisational skills with the ability to manage multiple priorities ...