1 to 25 of 54 Permanent ITIL Jobs in Scotland

Assign and manage Teams Phone numbers. Support and troubleshoot Teams Meeting Room devices. MICROSOFT PURVIEW Assist with eDiscovery, content searches, and compliance-related requests. GOVERNANCE & CHANGE MANAGEMENT Adhere to ITIL-aligned change management processes. Document configurations, procedures, and knowledge base articles. Assist in audits and compliance reviews related to M365 services. Comply with all company health and safety policies and More ❯

mobile devices, configuration, and troubleshooting any issues. Experience in troubleshooting MS Windows 10, 11 as well as Office 365. Microsoft accreditations such as MCP and/or MCSE and ITIL would be advantageous. The role requires a confident communicator with a sound mix of analytical ability and customer service awareness gained within an IT Helpdesk/Service Desk/Call More ❯

Vulnerability Scanning and management as well as Ethical Hacking (Penetration Testing) Ability to learn forensic techniques Ability to reverse engineer attacks to understand what actions took place. Knowledge of ITIL disciplines such as Incident, Problem and Change Management. Ability to work with minimal levels of supervision. Threat Hunting & Detection (IOC & IOA Analysis, TTP Profiling, Cyber Kill Chain) SIEM Fine-Tuning More ❯

Previous experience in a similar Application Support role (ideally within an MSP or multi-customer environment). Experience supporting enterprise or departmental business and technical applications. Solid understanding of ITIL principles and service management processes. Excellent troubleshooting and problem-solving skills. Strong interpersonal and communication skills to work effectively with both technical and non-technical users. Ability to manage multiple More ❯

successful candidate must be based in and able to travel regularly to either our Glasgow Office - G1 1RE, or our Edinburgh Office, EH12 5HD. Service Desk Operations: Ticket Management ITIL System Administration Azure Active Directory/Entra ID Active Directory Windows Server 201x Desirable: Educated to HNC level or equivalent in IT-related subject Database Administration MS-SQL - particularly Azure More ❯

Experience with virtualization technologies (VMware, Hyper-V). Excellent troubleshooting and problem-solving skills. Excellent working knowledge of monitoring solutions such as Zabbix. General Understanding of Security Policies and ITIL Processes (Incident/Change/Problem Management) Excellent working knowledge of Backup and Disaster Recovery products Desirable HND or Degree level qualification in Computer Networking or related field. Certifications such More ❯

technologies Experience with ticketing systems Familiarity with cybersecurity tools and concepts including firewalls, antivirus, and endpoint protection Basic scripting knowledge (PowerShell, Python, or Bash) for automation tasks Understanding of ITIL framework and IT service management best practices Knowledge of cybersecurity principles and common threats Awareness of data protection regulations (GDPR, ISO 27001) and compliance requirements Familiarity with business continuity and More ❯

if you dont have them. We welcome applicants with a broad and varied range of experience and technical knowledge. ServiceNow Knowledge and Certification. Agile methodologies and principles. Experience with ITIL processes, cloud platforms and DevOps practices. Enterprise and software architecture, encompassing data, application and technology, including security principles and data protection regulations. Enterprise application integration. Experience of working in a More ❯

if you dont have them. We welcome applicants with a broad and varied range of experience and technical knowledge. ServiceNow Knowledge and Certification. Agile methodologies and principles. Experience with ITIL processes, cloud platforms and DevOps practices. Enterprise and software architecture, encompassing data, application and technology, including security principles and data protection regulations. Enterprise application integration. Experience of working in a More ❯

if you dont have them. We welcome applicants with a broad and varied range of experience and technical knowledge. ServiceNow Knowledge and Certification. Agile methodologies and principles. Experience with ITIL processes, cloud platforms and DevOps practices. Enterprise and software architecture, encompassing data, application and technology, including security principles and data protection regulations. Enterprise application integration. Experience of working in a More ❯

if you dont have them. We welcome applicants with a broad and varied range of experience and technical knowledge. ServiceNow Knowledge and Certification. Agile methodologies and principles. Experience with ITIL processes, cloud platforms and DevOps practices. Enterprise and software architecture, encompassing data, application and technology, including security principles and data protection regulations. Enterprise application integration. Experience of working in a More ❯

if you dont have them. We welcome applicants with a broad and varied range of experience and technical knowledge. ServiceNow Knowledge and Certification. Agile methodologies and principles. Experience with ITIL processes, cloud platforms and DevOps practices. Enterprise and software architecture, encompassing data, application and technology, including security principles and data protection regulations. Enterprise application integration. Experience of working in a More ❯

if you dont have them. We welcome applicants with a broad and varied range of experience and technical knowledge. ServiceNow Knowledge and Certification. Agile methodologies and principles. Experience with ITIL processes, cloud platforms and DevOps practices. Enterprise and software architecture, encompassing data, application and technology, including security principles and data protection regulations. Enterprise application integration. Experience of working in a More ❯

if you dont have them. We welcome applicants with a broad and varied range of experience and technical knowledge. ServiceNow Knowledge and Certification. Agile methodologies and principles. Experience with ITIL processes, cloud platforms and DevOps practices. Enterprise and software architecture, encompassing data, application and technology, including security principles and data protection regulations. Enterprise application integration. Experience of working in a More ❯

if you dont have them. We welcome applicants with a broad and varied range of experience and technical knowledge. ServiceNow Knowledge and Certification. Agile methodologies and principles. Experience with ITIL processes, cloud platforms and DevOps practices. Enterprise and software architecture, encompassing data, application and technology, including security principles and data protection regulations. Enterprise application integration. Experience of working in a More ❯

DEX), endpoint management, analytics and automation tools. Able to work as part of a team and with multiple key stakeholders and manage competing priorities. Proficient in operating within an ITIL environment. Skilled in applying continuous engineering and agile methodologies to manage frequent changes and reduce complexity. Adept at leveraging automation and AI/ML to drive continuous improvement. Technical Skills More ❯

DEX), endpoint management, analytics and automation tools. Able to work as part of a team and with multiple key stakeholders and manage competing priorities. Proficient in operating within an ITIL environment. Skilled in applying continuous engineering and agile methodologies to manage frequent changes and reduce complexity. Adept at leveraging automation and AI/ML to drive continuous improvement. Technical Skills More ❯

DEX), endpoint management, analytics and automation tools. Able to work as part of a team and with multiple key stakeholders and manage competing priorities. Proficient in operating within an ITIL environment. Skilled in applying continuous engineering and agile methodologies to manage frequent changes and reduce complexity. Adept at leveraging automation and AI/ML to drive continuous improvement. Technical skills More ❯

DEX), endpoint management, analytics and automation tools. Able to work as part of a team and with multiple key stakeholders and manage competing priorities. Proficient in operating within an ITIL environment. Skilled in applying continuous engineering and agile methodologies to manage frequent changes and reduce complexity. Adept at leveraging automation and AI/ML to drive continuous improvement. Technical skills More ❯

Troubleshooting skills (Windows/Linux OS, Storage, Backups, Networking) Effective Communication Excellent Customer Service Skills Effective Team Player Attention to Detail Desired Skills & Product Experience Ticket Management to an ITIL Standard Service-Now IaaS VMware Storage SAN, S3, Cloud BaaS VM, File Database, Network Configuration DRaaS Zerto, SRM Networking Cisco/Fortinet Monitoring Office 365 This is a brilliant opportunity More ❯

DEX), endpoint management, analytics and automation tools. Able to work as part of a team and with multiple key stakeholders and manage competing priorities. Proficient in operating within an ITIL environment. Skilled in applying continuous engineering and agile methodologies to manage frequent changes and reduce complexity. Adept at leveraging automation and AI/ML to drive continuous improvement. Technical Skills More ❯

security audits. Excellent communication skills, both verbal and written, with the ability to explain complex technical issues to non-technical stakeholders. Familiarity with project and service management frameworks (Agile, ITIL, etc.) Employee Benefits: 30 days of annual leave, plus an additional day off for your birthday Option to buy or sell up to 5 additional leave days per year Industry More ❯

in a regulated laboratory environment. Education & Qualifications A Masters/B achelor's degree in business , information technology, or a related field. Advanced degrees or certifications are a plus. Itil 4 , Prince 2 or GMP is a plus Travel Requirements Position will involve up to 25% travel , mostly within Europe , Asia Pacific, and Americas. Most trips will include overnight travel More ❯

with Infrastructure Teams to diagnose and resolve hardware, software and network issues. Knowledge of ITSM Tools - Experience with platforms like Service Now and Jira. Incident & Problem management - Familiarity with ITIL practices for managing incidents and recurring issues. Documentation & Reporting - The ability to document fixes, procedures and contribute to knowledge bases. Problem solving Abilities - Quickly identifying and implementing effective solutions, often More ❯

certification(s) in one of the modular core solutions such as Mambu, 10X and TM. Preferably you will also have: Industry certifications such as Scrum Master, Product Owner, BCS, ITIL, TOGAF, and Cloud certifications such as AWS/GCP/Azure among others. Proficiency or experience with a software development language e.g. Java, Python, SQL, HTML, JSON. At Deloitte we More ❯