24 of 24 Permanent ITIL Jobs in Scotland

Microsoft Azure. Experience working with end-user hardware and device support. Strong troubleshooting and problem-solving skills. Familiarity with structured IT service processes (eg ITIL). Skills & attributes Strong customer service focus with a proactive approach Clear and effective communication skills Ability to manage and prioritise a varied workload Comfortable ...

Experience with Microsoft 365 products (Office365, SharePoint, Teams, Exchange Online, etc.) Good understanding of computer systems, mobile devices and other tech products Knowledge of ITIL Incident Management best practices It would be a real bonus if you have: Working experience in a global context is a plus Exceptional analytical ...

Meraki environments. Proficient with tools such as Microsoft Intune (MDM) and ticketing systems like Fresh Service. Relevant certifications and security expertise, including Azure Administrator, ITIL, and Microsoft 365 security platforms are desired. If this sounds of interest please apply, or send your CV to (url removed) for a confidential chat ...

standards, regulation and legislation knowledge Understanding of continuous improvement methodologies Functional and Technical Skills Good knowledge of IT governance frameworks such as COBIT 5, ITIL, ISO31000, 27005, 38500 and their interactions Ability to perform Risk/Return analysis Ability to work in matrix environments Quality management Works in compliance with ...

Experience with Azure, AWS, O365 and cloud connectivity • Knowledge of Azure ExpressRoute and hybrid networking • Experience with VMware NSX, SDN and micro segmentation • ITIL certification or equivalent understanding • Strong stakeholder and vendor management skills • CCNP, CCIE or equivalent experience Apply today to speak with VIQU in confidence or contact Belle ...

Networking, and major Cloud providers. Ability to work independently and as part of a wider team to ensure all objectives are achieved. Familiarity with ITIL 4 Service and Technical Management practices and terminology related to the Service Desk and Service Management would be an advantage ...

/Entra ID ( Azure AD ) skills Ability to support users/customers remotely Ideally a good grasp of relevant methodologies/processes such as ITIL/Change Management/etc. If you're looking to join a great firm with expansion on the horizon, offering a host of benefits with ...

Mobile, Networking, andmajor Cloud providers.• Ability to work independently and as part of a wider team to ensure all objectives areachieved.• Familiarity with ITIL 4 Service and Technical Management practices and terminologyrelated to the Service Desk and Service Management would be an advantageREF ...

customer-facing skills. Ability and willingness to travel across the UK to customer sites and Agilico regional offices. Desirable PRINCE2, APM, Agile, or ITIL qualifications. Experience working within an MPS provider, technology integrator, or workplace technology business. Understanding of MFD technology, print management systems (secure print, cost control, output management ...

prototyping tools. - Excellent interpersonal, relationship building, interviewing, presentation skills and stakeholder management. Desirable Skills: - Appropriate professional qualifications, such as AGILE PRINCE2, Business Analysis and ITIL certifications. - Good technical knowledge and understanding of integrated IT systems and software development life cycle is highly desirable. If you would like to hear more ...

internal teams, managing expectations. Be proactive in resolving technical issues, find out what works or doesn't for future solutions Worked in an ITIL environment This is an exciting opportunity to help mould and develop both the short and long term objectives of the support function Please get in touch ...

skills. Hands-on experience with one or more of the following technologies: Microsoft Azure , Intune , and Dynamics 365 CRM . Familiarity with ServiceNow and ITIL frameworks (ITIL certification preferred). Excellent communication and problem-solving skills. Degree in Technology or related discipline (preferred). What ...

support predictable and transparent delivery. Behavioral Skills : Good Attitude Quick learner Leadership Team player Flexible to work with client Certification: Certifications such as PMP, ITIL, and AWS are desirable. ...

Qualifications Full UK Drivers license Troubleshooting skills in Windows or Linux Operating Systems, Storage, Backups & Networking. Desired Skills & Product Experience Ticket Management to an ITIL Standard Service-Now VMware Office 365 Please apply now for an immediate interview. ...

analysis, and continuous improvement. Champion user experience and customer satisfaction, developing strong relationships with stakeholders across the business. Manage service processes in line with ITIL principles, driving maturity in service delivery and operational management. Ensure the platform meets enterprise-level standards for resilience, scalability, and integration with wider infrastructure. Build … approach with excellent communication and stakeholder-management skills. Hands-on experience developing and delivering technology roadmaps. Strong problem-solving and organisational skills. Competence in ITIL-aligned service management; ITIL certification desirable. Typically requires: A University Degree or equivalent experience and minimum 8 years prior relevant experience, or An Advanced Degree ...

analysis, and continuous improvement. Champion user experience and customer satisfaction, developing strong relationships with stakeholders across the business. Manage service processes in line with ITIL principles, driving maturity in service delivery and operational management. Ensure the platform meets enterprise-level standards for resilience, scalability, and integration with wider infrastructure. Build … approach with excellent communication and stakeholder-management skills. Hands-on experience developing and delivering technology roadmaps. Strong problem-solving and organisational skills. Competence in ITIL-aligned service management; ITIL certification desirable. Typically requires: A University Degree or equivalent experience and minimum 8 years prior relevant experience, or An Advanced Degree ...

monitoring, performance monitoring, log analysis, process/task automation and proactive maintenance. - Knowledge of systems management/monitoring tools. - Experience of working with an ITIL-based service management system, resolving incidents and requests. - Experience of adhering to operational standards, methodologies and good practice. - Understanding of data security best practice … GDPR. - Evidence of a commitment to CPD. Desirable Skills: - Postgraduate or professional qualification in a relevant discipline. - ITIL certification. - Relevant professional certifications. - Administration of cloud environments, preferably Azure. - Working knowledge of enterprise Linux. - Understanding of SharePoint Online administration and configuration, such as SharePoint site structure and permissions architecture. - Experience ...

skills - Excellent communication skills both oral and written - Strong negotiation skills - Works well with a team and can work autonomously - Knowledge and application of ITIL - Pass and continue to meet Disclosure Scotland Desirable Skills: - ITIL v3 Foundation certificate or above - Project management PRINCE2 foundation certificate or knowledge/application ...

storage ( Dell EMC, HPE, vSAN ) Develop automation using PowerShell and other scripting tools Ensure high availability through clustering and best practice design Operate within ITIL processes, including change and incident management Collaborate with cross-functional teams to deliver infrastructure improvements and projects Key Requirements Strong experience with Microsoft infrastructure ( Active … experience with VMware or similar virtualisation platforms Strong scripting/automation skills ( PowerShell or equivalent) Solid understanding of networking fundamentals Experience working within ITIL or structured environments Additional Information 4-day working week (Friday–Monday, 12-hour shifts) Initial 2-week onboarding period on standard hours (9:00am–5:30pm ...

storage (Dell EMC, HPE, vSAN) Develop automation using PowerShell and other scripting tools Ensure high availability through clustering and best practice design Operate within ITIL processes, including change and incident management Collaborate with cross-functional teams to deliver infrastructure improvements and projects Key Requirements Strong experience with Microsoft infrastructure (Active … experience with VMware or similar virtualisation platforms Strong scripting/automation skills (PowerShell or equivalent) Solid understanding of networking fundamentals Experience working within ITIL or structured environments Additional Information 4-day working week (Friday–Monday, 12-hour shifts) Initial 2-week onboarding period on standard hours (9:00am–5:30pm ...

multi‐site, multi‐team environment. This is a senior operational leadership role with accountability for service stability, performance, governance and the maturity of core ITIL functions. You’ll lead the teams responsible for day‐to‐day service operations, including the service desk, incident/problem/change, monitoring, operational controls … service delivery operation of up to 100 in size, ideally with multi‐customer or multi‐site exposure. You’ll be experienced across the ITIL framework (ITIL v4 preferred), confident in challenging and improving service processes, and comfortable making decisions in high‐pressure service situations. You will bring experience running ...

strategy in alignment with business goals. Manage IT budgets, vendor relationships, and prioritise technology investments. Process & Governance: Implement and maintain IT policies, procedures, and ITIL-aligned service management best practices. Track operational KPIs and optimise processes through documentation and automation. Experience: 5-10+ years' experience in IT operations … Cyber Essentials Plus Experience managing infrastructure and service desk teams Strong technical knowledge (enterprise infrastructure, cloud platforms, IT support operations) Experience with ITSM frameworks (ITIL preferred), budgeting, and vendor management Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half ...

Stakeholder Collaboration: Ability to work closely with key stakeholders (e.g., project managers, architects, cloud services teams) to drive and deliver on the technology roadmap ITIL: Knowledge and practical application of ITIL best practices for incident, problem, and change management, ensuring alignment with service management processes. Agile and DevOps Methodologies: Experience ...

technical support across hardware and software environments Act as an escalation point for Service Desk colleagues Log, manage, and resolve incidents in line with ITIL service management processes Troubleshoot issues and aim for first-time resolution in line with SLAs Maintain ownership of tickets, ensuring clear communication with users Support … Required Previous experience in an IT Support/2nd Line/ICT Technician role Strong troubleshooting skills across hardware and software Experience working within ITIL-based environments Excellent communication skills with a user-focused approach Ability to manage and prioritise workload effectively Experience with ticketing systems and SLAs Strong organisational ...