6 of 6 Permanent ITIL Certification Jobs in Scotland

single major contract Large hybrid multi-cloud estate — Azure, AVS, Arc, AVD/Citrix, OCI, AWS and Microsoft 365 Baseline Disclosure Scotland check required ITIL certification expected Energy sector or critical-infrastructure experience a plus Background from a technology consultancy or managed service provider a plus Flexible working … several hundred real tickets a month alongside a monthly patching cycle. The service runs inside the customer's own ServiceNow platform and their ITIL-aligned incident, request and change processes. You won't be introducing our tooling — you'll be making our delivery work well inside theirs, and evidencing ...

several hundred real tickets a month alongside a monthly patching cycle. The service runs inside the customer's own ServiceNow platform and their ITIL-aligned incident, request and change processes. You won't be introducing our tooling — you'll be making our delivery work well inside theirs, and evidencing … Working with ITSM tooling — incident, request, change, problem and knowledge management, and how SLA clocks and hold reasons actually behave Strong working knowledge of ITIL — certification expected Major incident management and post‐incident review in a 24×7 environment Enough technical literacy across cloud and infrastructure to hold ...

people, performance and service outcomes. Proven experience leading and developing teams, managing performance and driving employee engagement and capability development. Strong practical experience applying ITIL service management principles, including Incident, Major Incident, Problem, Change Enablement and Service Level Agreements. Demonstrable experience owning service performance and driving continual service improvement … customer insight to improve service quality, colleague experience and operational effectiveness. Experience with modern ITSM platforms and service management tooling. Nice to have: ITIL certification Experience operating within a global or multi-regional organisation Experience of leading service teams through wider target operating model or business change Adoption ...

services role. Strong troubleshooting skills across: Windows Server Microsoft 365 Azure Networking technologies Virtualisation platforms Excellent communication and stakeholder management skills. Experience working within ITIL-aligned environments, particularly incident, problem and change management. Desirable Skills Microsoft, Cisco, CompTIA or ITIL certifications. Experience with PSA, RMM and service desk ...

Defender/Sentinel, NCSC, NIST and ISO 27001. Experience engaging with senior customer stakeholders and acting as a trusted technical advisor. Strong understanding of ITIL‐aligned service management and managed service environments. Excellent leadership, stakeholder management and communication skills, with the ability to communicate effectively at both technical … senior business levels. ITIL v4 Foundation and relevant senior Microsoft certifications such as SC-100, MS-102 or AZ-305. Desirable Requirements: Experience working within regulated industries such as energy, public sector or financial services. Experience building or scaling technical teams, capabilities or service offerings. Knowledge of automation ...

processes aligned to industry best practice. As a Service Delivery Manager, You Will Develop, implement, and continually improve Service Management processes aligned to the ITIL framework Manage services to ensure adherence to agreed SLAs, KPIs, and contractual commitments Support and oversee multi-contract service delivery across different geographies Lead … performance insights Chair and contribute to service delivery and contract monitoring meetings Support service growth by embedding scalable, repeatable delivery processes Requirements A recognised ITIL qualification, with practical experience applying ITIL principles in a live service environment Experience leading and coordinating teams across different locations, creating clarity, consistency ...