4 of 4 Permanent ITIL Foundation Certificate Jobs in Scotland

Platform.· Logic Apps.· SSIS and ETL processes.· Oracle databases.· Experience supporting integrations with third-party systems.· Experience working within public sector environments.· Microservices architecture.· ITIL Foundation certification.· Microsoft Azure certifications.· Security Clearance (SC) or eligibility to obtain SC clearance.Personal Attributes· Customer-first mindset· Strong analytical and problem-solving ...

Platform. Logic Apps. SSIS and ETL processes. Oracle databases. Experience supporting integrations with third-party systems. Experience working within public sector environments. Microservices architecture. ITIL Foundation certification. Microsoft Azure certifications. Security Clearance (SC) or eligibility to obtain SC clearance. Personal Attributes Customer-first mindset Strong analytical and problem ...

Managed Services Service Desk Operations capability across multiple enterprise customer environments. This is a senior operational leadership role responsible for delivering a high-performing, ITIL-aligned Service Desk capability, providing the central Single Point of Contact (SPOC) for end users across Incident Management, Service Request Fulfilment, workplace support … Service Desk, Desktop Support, or End User Computing (EUC) operations. Experience managing operational support teams and building high-performing service functions. Strong understanding of ITIL-aligned Service Management practices. Demonstrable experience across: Incident Management Major Incident Management Service Request Fulfilment Escalation Management SLA and KPI Management Queue Management Experience ...

improvements. Qualifications Experience in a Service Delivery Management or Service Support role. Experience supporting business-critical IT services within a medium to large organisation. ITIL Foundation certification (v3 or v4). Strong analytical and service reporting capability. Experience managing incidents, escalations and service issues. Strong communication and stakeholder ...