6 of 6 Permanent ITSM Jobs in Scotland

customers. Take ownership of tickets through to resolution, including communication with customers and other IT functions ensuring all updates are logged on our ITSM toolset. Prioritise and manage workload in line with SLAs and business impact. Troubleshoot end user IT related issues. Provide support with request fulfilment including ...

solving technical issues. Effective communication skills to assist users and collaborate with colleagues. Ability to work independently and manage priorities efficiently. Familiarity with IT service management tools and practices. Relevant certifications or qualifications in IT or related fields. Job Offer Competitive salary ranging from £26000 to £38000 Permanent position within ...

Line Team Leader, 1st Line IT Support Team Leader, Technical Analyst Team Lead, 1st Level, Level 1 Technical Analyst, Helpdesk, Ivanti, Service Now, ITSM tools, Team Leader, 1st Level Team Leader, 1st Level Technical Analyst Team Leader ...

IT Support Manager Background in a legal or professional services environment Strong leadership, communication, and customer service skills Solid understanding of IT service management best practices This is an excellent opportunity to play a key role in a professional, high-standards organisation. If you’d like, I can tailor this … environments Experience managing Active Directory , Group Policy, and user access controls Knowledge of networking fundamentals (LAN/WAN, VPNs, firewalls, Wi-Fi) Experience with ITSM tools (e.g. ServiceNow, Jira, Freshservice) Familiarity with legal or professional services applications (e.g. document management systems, case management, time recording) Understanding of cyber security best ...

Imagine walking into a role where your work directly influences the beating heart of a leading manufacturing site in Glasgow. Our client, known for their innovative approach and commitment to excellence, is at a pivotal ...

work on day-to-day operations within a busy SOC, but also will have led SOC teams from a line-management, pastoral leadership, and ITSM perspective, ranging from SIEM use case tuning, to employee appraisals, KPI's and reporting metrics. About the Organisation Registers of Scotland (RoS) manages 21 land … with Technical Product Manager and Security Architect to ensure SOC capabilities align with enterprise security architecture and strategy. Ensure SOC processes are integrated with ITSM systems for effective incident, change, and problem management. Develop and maintain scenario-based runbooks and technical procedures for incident response. Engage with project teams ...