1 to 25 of 48 Permanent ITSM Jobs in Scotland

ITSM Consultant Infotel UK is seeking an experienced ITSM (IT Service Management) Consultant to join our team. The successful candidate will work closely with clients to analyze, design, and implement ITSM frameworks, ensuring alignment with business objectives and improving overall IT service delivery. Key Responsibilities Assess client IT service management … processes and recommend improvements based on best practices. Develop and implement ITSM strategies, including configuration of ITSM tools such as ServiceNow, BMC Remedy, or similar platforms. Facilitate ITIL process design and adoption, including incident, problem, change, and asset management. Provide guidance on ITSM governance, metrics, and continuous improvement initiatives. Support ...

regular review/updates* Executive user support to key stakeholders and senior management.* Managing escalated Incidents and requests via our IT service management tool ServiceNow* Advanced IT troubleshooting skills, and analytical triage/support* Owning unresolved Issues and liaising/delegating tasks to relevant technology teams.* Escalating wider-impacting support ...

operational resilience.* **Service Management Transformation** – Support the design and delivery of service management transformation initiatives, including operating model improvements, process optimisation, governance enhancements and ITSM capability development.* **Service Assessments & Analysis –** Contribute to service management, operational maturity, tooling and organisational assessments by gathering data, analysing findings and supporting the development ...

working within Agile, DevOps, or product-focused delivery teams. Experience using infrastructure monitoring and performance management platforms. Working knowledge of Jira, Confluence, and IT Service Management tooling. Experience managing platform certificates and secure communications across enterprise environments. Proven experience delivering platform upgrades, migrations, and transformation initiatives. Good understanding of hybrid ...

planned operating budget. * You will contribute to the definition of new products and services with the product teams. *ABOUT YOU* * Experience in IT Service Management and operational activities, including service provider steering. * Proven experience in collaborating within large-scale, complex, and multicultural enterprise environments. * Service and customer experience oriented. * Demonstrated ...

administration experience. Strong knowledge of Windows Server environments including Active Directory, Group Policy, DNS and DHCP. Network monitoring and troubleshooting experience. Experience using IT service management and ticketing tools. Sound understanding of IT security and cybersecurity principles. Experience with backup and disaster recovery solutions. Excellent problem-solving and analytical skills. ...

progress updates and communicate risks, issues and recommendations to management Escalate critical issues that may impact business operations Maintain accurate records within the IT Service Management system Ensure service requests and incidents are managed within agreed SLAs Follow all company policies, procedures and QHS&E requirements Contribute to quality, safety ...

within Agile, DevOps, or product-aligned delivery teams. Experience using infrastructure monitoring, performance management, and operational tooling. Working knowledge of Jira, Confluence, and IT Service Management platforms. Good understanding of hybrid environments incorporating on-premise and cloud-hosted services. Familiarity with NCSC security guidance, Secure by Design principles, Zero Trust ...

complex production changes Monitoring and operational resilience Backup, restore and disaster recovery Patching and vulnerability remediation Vendor and specialist escalation Working within formal ITSM processes such as ServiceNow Mentoring and developing other technical engineers Automation You should be comfortable with modern infrastructure automation and have hands-on experience with several ...

enterprise support setting Exposure to enterprise backup/DR solutions such as Cohesity Exposure to network platforms such as Cisco/Fortinet Experience with ITSM toolsets such as ServiceNow What You’ll Get The chance to help shape a growing technical team inside a fast-scaling business Direct exposure ...

stakeholder management skills, with the ability to communicate effectively across technical and business teams Experience managing escalations and ensuring successful outcomes Understanding of IT service management principles and operational processes Experience working with Agile methodologies and tools such as Jira, ServiceNow, Azure DevOps, or similar would be beneficial The Offer ...

restore normal service as quickly as possible. Produce and review daily backup reports, following up on failures and taking the appropriate action. Support IT service management activities, including incident, problem, and change management, in line with established ITIL processes. Work closely with colleagues and other technical teams to investigate incidents ...

Root-cause analysis and problem management Controlled production change Monitoring and observability Backup, restore and disaster recovery Patching and vulnerability remediation Working within formal ITSM processes such as ServiceNow Automation Hands-on experience with some of: PowerShell Terraform or equivalent Infrastructure as Code Azure CLI and/ ...

Architecture (ZTNA).• Familiarity with automation and monitoring tools including GitHub, Terraform, Azure DevOps, Python, Ansible, Cisco Observability platforms, and SolarWinds.• Knowledge of IT service management frameworks such as ITIL and experience with ServiceNow.• Experience leading or supporting global network teams in a flat organizational structure. Why join Weir ...

with application owners and suppliers when required. Service Management & Continuous Improvement Follow FO Digital incident, request, problem, change and major‐incident processes. Use Halo ITSM effectively for ticket management, prioritisation, knowledge and escalation. Identify recurring issues and contribute to root‐cause and problem‐management activities. Create and maintain knowledge articles … access, endpoint/device management and remote access. Working knowledge of TCP/IP, DNS, DHCP, Wi‐Fi and VPN troubleshooting. Experience using an ITSM platform and structured incident, request and change processes. Ability to work independently, prioritise effectively and escape appropriately. Excellent communication and customer-service skills, with ...

security frameworks, risk management, and ISO 27001 Previous experience acting as a technical SME, mentoring analysts, and supporting BAU security operations Familiarity with ITSM and delivery tools such as ServiceNow, Cherwell, Jira, or Azure DevOps Excellent stakeholder management skills and experience collaborating across global teams Relevant certifications such as CompTIA ...

recovery plans, very much focused on Technology services and work alongside our clients Business Continuity partners to update our BCDR. To support this work, ITSM are currently identifying which remaining services need to be on-boarded into our CMDB to support BIA’s to be carried out effectively. Alongside this ...

recovery plans, very much focused on Technology services and work alongside our clients Business Continuity partners to update our BCDR. To support this work, ITSM are currently identifying which remaining services need to be on-boarded into our CMDB to support BIA’s to be carried out effectively. Alongside this ...

Azure certifications such as AZ-104 or AZ-305; experience with Veritas NetBackup, Rubrik or similar platforms; Financial Services experience; and integration with monitoring, ITSM, CMDB and reporting tooling. We are proud to be a Disability Confident Committed employer. We want you to be the real you throughout our recruitment ...

through investigation, resolution, fulfilment or escalation. Strong understanding of ITIL-based Incident, Request, Knowledge, Problem and Change Management. Experience using ServiceNow or an equivalent ITSM platform. Strong technical troubleshooting capability across areas such as Windows, Microsoft 365, Outlook, Teams, Active Directory, Entra ID, authentication, MFA, endpoints and business applications. Ability … equivalent service and information security standards. Experience mentoring colleagues or providing technical leadership within a Service Desk. Experience using ServiceNow ITSM, Knowledge, reporting and operational dashboards. Experience contributing to Problem Management, Continual Service Improvement, service transition or operational readiness. Relevant Microsoft technical certifications or equivalent practical experience. Key Personal Attributes ...

registrations/enterprise apps, B2B, Entra Connect/Cloud Sync and hybrid AD Experience automating joiner/mover/leaver processes with HR and ITSM systems (ideally ServiceNow) and implementing RBAC Working knowledge of SAML, OIDC, OAuth and SCIM, and PowerShell/Microsoft Graph scripting Clear technical documentation skills ...

registrations/enterprise apps, B2B, Entra Connect/Cloud Sync and hybrid AD Experience automating joiner/mover/leaver processes with HR and ITSM systems (ideally ServiceNow) and implementing RBAC Working knowledge of SAML, OIDC, OAuth and SCIM, and PowerShell/Microsoft Graph scripting Clear technical documentation skills ...

registrations/enterprise apps, B2B, Entra Connect/Cloud Sync and hybrid AD Experience automating joiner/mover/leaver processes with HR and ITSM systems (ideally ServiceNow) and implementing RBAC Working knowledge of SAML, OIDC, OAuth and SCIM, and PowerShell/Microsoft Graph scripting Clear technical documentation skills ...

best of underlying services Demonstrate knowledge of the life cycle or capability elements of itil (information technology infrastructure library), or comparable itsm framework Be responsible for overall governance of the management of live services both through suppliers and in-house. Promote, implement and manage itil or relevant best practice ...

IT Support/ISM Technician/Desktop Support, strong hardware diagnostics, knowledge of Windows OS and Active Directory, basic networking, and experience with ITSM tools such as ServiceNow, with on-site and remote assistance across the organization. #J-18808-Ljbffr ...