1 to 25 of 66 Permanent ITSM Jobs in Scotland

ITSM Consultant Infotel UK is seeking an experienced ITSM (IT Service Management) Consultant to join our team. The successful candidate will work closely with clients to analyze, design, and implement ITSM frameworks, ensuring alignment with business objectives and improving overall IT service delivery. Key Responsibilities Assess client IT service management … processes and recommend improvements based on best practices. Develop and implement ITSM strategies, including configuration of ITSM tools such as ServiceNow, BMC Remedy, or similar platforms. Facilitate ITIL process design and adoption, including incident, problem, change, and asset management. Provide guidance on ITSM governance, metrics, and continuous improvement initiatives. Support ...

working within Agile, DevOps, or product-focused delivery teams. Experience using infrastructure monitoring and performance management platforms. Working knowledge of Jira, Confluence, and IT Service Management tooling. Experience managing platform certificates and secure communications across enterprise environments. Proven experience delivering platform upgrades, migrations, and transformation initiatives. Good understanding of hybrid ...

with minimal disruption Build, configure, deploy, and support end-user devices while managing assets, support requests, and the full user lifecycle through our IT service management processes Support and maintain core infrastructure, including Microsoft Server environments, Active Directory, Azure Entra ID, virtualisation platforms, and cloud services to ensure reliability ...

within complex multi-supplier IT environments.Strong understanding of SIAM principles, supplier governance, and the coordination of services across multiple suppliers and support teams.Knowledge of ITSM best practices, including Incident, Knowledge, Problem, Service Level, and Supplier Management, with a good understanding of ITIL frameworks.Experience analysing incident trends, recurring issues, and knowledge ...

experience Experience in a Shift Lead, Team Lead, Major Incident, Service Desk, Technical Operations or similar operational leadership role. Strong knowledge of IT service management principles, including Major Incident Management, Incident Management, Event Management and escalation processes. Experience leading and developing teams, allocating work, managing priorities and maintaining operational control ...

everyone. Your skills and experience Experience working in a Service Desk, Incident Management, Monitoring, Technical Support or IT Operations environment. Good understanding of IT service management principles, including incident management, event monitoring, escalation processes and service restoration. Ability to assess and prioritise operational issues, make sound decisions and remain effective ...

progress updates and communicate risks, issues and recommendations to management Escalate critical issues that may impact business operations Maintain accurate records within the IT Service Management system Ensure service requests and incidents are managed within agreed SLAs Follow all company policies, procedures and QHS&E requirements Contribute to quality, safety ...

obtain clearance . Flexibility to work outside normal hours when required. Microsoft qualifications and PRINCE2/project management experience are desirable. Key Skills IT Service Management | Incident Management | ITIL | Technical Support | Team Leadership | Networking | Information Security | ISO27001 | GDPR | Project Management What Success Looks Like You’ll ensure that: IT services ...

within Agile, DevOps, or product-aligned delivery teams. Experience using infrastructure monitoring, performance management, and operational tooling. Working knowledge of Jira, Confluence, and IT Service Management platforms. Good understanding of hybrid environments incorporating on-premise and cloud-hosted services. Familiarity with NCSC security guidance, Secure by Design principles, Zero Trust ...

Strong analytical and service reporting capability. Experience managing incidents, escalations and service issues. Strong communication and stakeholder management skills. Experience with ServiceNow or equivalent ITSM tools. Experience working within Agile environments. Experience within regulated industries. At Sword, our core values and culture are based on caring about our people, investing ...

laptops, desktops, mobile devices) Assist with onboarding and offboarding of employees (user accounts, hardware setup) Log, track, and update support tickets in the IT service management system Escalate more complex issues to senior IT staff when required Maintain basic documentation and user guides Required Skills & Qualifications Basic understanding of Windows ...

Windows OS, Microsoft 365, Active Directory, Azure. Understanding of basic networking concepts, including Wi-Fi, VPNs, DNS, and TCP/IP. Experience using ITSM or ticketing tools ...

Windows OS, Microsoft 365, Active Directory, Azure. Understanding of basic networking concepts, including Wi-Fi, VPNs, DNS, and TCP/IP. Experience using ITSM or ticketing tools ...

possible, escalate to appropriate support teams and third-party suppliers, as necessary Log & prioritise all incidents, service requests, change requests in our ITSM tool - ServiceNOW Take ownership of customer problems and follow up the status of problems with the customer and communicate progress in a timely manner Perform IT administration ...

implementation support.**Required Skills*** Strong experience as a Business Analyst in ServiceNow projects* Good understanding of ServiceNow modules such as:* ITSM* ITOM* HRSD* CMDB* Service Catalog* Incident, Change, Problem Management* Experience with Agile/Scrum methodologies* Strong stakeholder management and communication skills* Ability to create process maps and functional documentation ...

experience across: Incident Management Major Incident Management Service Request Fulfilment Escalation Management SLA and KPI Management Queue Management Experience using ServiceNow or other enterprise ITSM platforms. Proven track record of delivering: Service improvement initiatives Shift-left strategies Automation programmes Operational maturity improvements Strong leadership, communication, stakeholder management, and customer engagement ...

Windows OS, Microsoft 365, Active Directory, Azure. Understanding of basic networking concepts, including Wi-Fi, VPNs, DNS, and TCP/IP. Experience using ITSM or ticketing tools ...

home 100% of the time.## **Your role*** You will be responsible for ensuring the integrity of client IT infrastructures and follow core IT Service Management Principles. This includes on-call and out of hours coverage.* You will keep the lights green on all Security Toolkit Infrastructure within our remit ...

supporting enterprise application architectures across application, database, and infrastructure layers. Knowledge of platform configuration management, system integration, and environment management. Experience supporting enterprise IT service management frameworks (incident, problem, change).Familiarity with technical governance, change management processes, and architecture documentation. Experience working in Agile delivery environments. This ...

following would be advantageous: SQL Server and database technologies Scripting and automation tools Application integration technologies Enterprise monitoring and alerting platforms ServiceNow or equivalent ITSM solutions Microsoft technology stack and cloud services Operational resilience and disaster recovery frameworks Why Apply? This is an opportunity to join a highly skilled Investment ...

workflows Ensure infrastructure meets corporate security baseline standards, compliance policies, and performance benchmarks Lead the technical design, deployment, and configuration of ServiceNow instances covering ITSM, ITOM, and Cloud Provisioning & Governance Configure MID Servers, Discovery, Service Mapping, and CMDB populations across cloud environments Develop custom workflows, Scripted REST APIs, IntegrationHub spokes ...

reporting and KPI/SLA management Experience with security technologies such as firewalls, SIEM, DLP and endpoint protection Experience working with Jira, Azure DevOps, ITSM tools such as Cherwell and ServiceNow and the MS Office suite Excellent communication skills, both verbal and written, along with a track record of establishing ...

constructively at all organisational levels. Experience using data, metrics and customer insight to improve service quality, colleague experience and operational effectiveness. Experience with modern ITSM platforms and service management tooling. Nice to have: ITIL certification Experience operating within a global or multi-regional organisation Experience of leading service teams through ...

person A proactive approach to managing your own workload, escalating where needed Composure and professionalism, even when things get busy Experience with an ITSM or CRM toolset, and confidence using Microsoft Office It would also be helpful if you have experience in: a service environment, within ...

visibility and optimisation into platform design Drive: Business-aligned cost transparency Service Reliability & Operational Readiness Ensure all cloud services are: Fully supportable (aligned to ITSM/Halo) Monitored, documented, and resilient Define: Runbooks, alerting, and operational standards Support major incident resolution and root cause analysis Lead adoption of: Automation ...