13 of 13 Permanent ITSM Jobs in Scotland

experience plus amazing benefits Location: UK Hybrid, with occasional travel to Glasgow/Gosforth hubs Our Team An exciting opportunity has arisen within IT Service Management for a leader to pick up the operational responsibility & drive strategic thinking for the Service Asset & Configuration Management (SACM) Team. You'll lead ...

skills. *Possess strong written and verbal communication skills. *Confident in constructively challenging the status quo and influencing stakeholders to achieve optimal outcomes. *Proficiency in ITSM tools, ServiceNow a plus. Senior IT Problem & Major Incident Manager In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised ...

resolve high-complexity incidents, providing regular updates to customers and internal teams within SLA. Maintain accurate and detailed work notes in Roc and customer ITSM systems. Participate in the on-call rota, offering Tier 3 technical expertise to 24x7 Tier 1/2 teams. Liaise with vendors and third-party ...

what matters. Essential: Experience in a senior operational, leadership-support or Chief of Staff role Strong understanding of IT service environments (ITIL/ITSM awareness useful) Proven ability to run leadership cadence, governance and decision processes Excellent communication skills and ability to prepare clear, concise papers Confidence engaging with senior ...

KPIs and SLA targets. Ensure compliance with site-specific Fire, Security, and Health & Safety regulations. Accurately log all incidents and resolutions using the appropriate ITSM tools. Stay up to date with new technologies and maintain relevant certifications. Participate in 24/7 on-call rota (where applicable) and perform overtime ...

IR35) Summary We're seeking a seasoned ServiceNow Architect to lead enterprise-scale solution design, platform governance, and integration strategy across core ServiceNow products (ITSM, ITOM, HRSD, CSM) click apply for full job details ...

IR35) Summary We're seeking a seasoned ServiceNow Architect to lead enterprise-scale solution design, platform governance, and integration strategy across core ServiceNow products (ITSM, ITOM, HRSD, CSM). The ideal candidate also brings hands-on Salesforce experience to architect and deliver robust integrations and cross-platform processes. You will … security, and value realization while guiding delivery teams and stakeholders. Key Responsibilities Architecture & Solution Design Own end-to-end architecture across ServiceNow modules (e.g., ITSM, ITOM/Discovery/Service Mapping, HRSD, CSM, SPM/App Engine). Define data models and align with CSDM standards; establish CMDB strategy, health ...

Network troubleshooting, including DNS, DHCP, VPN, Firewall rules, and Proxy issues. Remote Desktop & Endpoint Management using SCCM, Intune, or similar tools. Monitoring and managing ITSM queues to ensure ticket categorization, prioritization, and SLA compliance. Generating and analysing service performance reports, identifying trends and driving improvements. Maintaining and enhancing the knowledge … base, contributing to SOPs, FAQs, and technical documentation. Logging and triaging the incidents in ITSM, ensuring accurate logging of all end-user-related issues, service requests, and problems. Maintain comprehensive documentation , including technical details, process updates, ticket status, and any relevant information as recommended by the Quality or Service Desk ...

Network troubleshooting, including DNS, DHCP, VPN, firewall rules, and proxy issues. Remote Desktop & Endpoint Management using SCCM, Intune, or similar tools. Monitoring and managing ITSM queues, ensuring ticket categorization, prioritization, and SLA compliance. Generating and analysing service performance reports, identifying trends and driving improvements. Maintaining and enhancing the knowledge base … contributing to SOPs, FAQs, and technical documentation. Logging and triaging the incidents in ITSM ensuring accurate logging of all end-user-related issues, service requests, and problems. Maintain comprehensive documentation , including technical details, process updates, ticket status, and any relevant information as recommended by the Quality or Service Desk Lead. ...

Imagine walking into a role where your work directly influences the beating heart of a leading manufacturing site in Glasgow. Our client, known for their innovative approach and commitment to excellence, is at a pivotal ...

Imagine walking into a role where your work directly influences the beating heart of a leading manufacturing site in Glasgow. Our client, known for their innovative approach and commitment to excellence, is at a pivotal ...

Incidents that cannot be prevented. Maintain information about Known Errors and Workarounds. • Ensure the effective management of High and top priority tickets within the ITSM tool. • Coordinate teams to ensure quick resolution to minimise impact to the business. • Point of contact for all incident queries. • Support major incidents and create … whiteboards, whilst liaising with problem and change management. • Support and sub-project management in the implementation of the ITSM framework. • Ensure that project/service management methods & tools as well as system resources are optimally used. • Responsible for change management workflows in the ITSM tool and KPI reporting. • Promote communication ...

About the Company To drive the evolution and deployment of Data and AI capabilities within the businesses and to our customers in order to increase growth in orders and increased customer satisfaction. About the Role ...